Atrium Patient Experience Concierge

Maimonides Medical Center Inc.; New York (NY); On-site; USD 23,000 - 25,000; Full time

Job summary

Maimonides Medical Center is seeking a Patient Liaison to interact with patients and families in the Atrium, providing non-clinical amenities and information. You will work as part of the care team to improve comfort and accessibility.

Responsibilities include delivering high-quality customer service, guiding families to services, answering questions, and maintaining empathy in challenging situations within a fast-paced hospital environment.

Qualifications

• Education: BA preferred.
• Experience: Customer Service.
• Skills: Multitasking in difficult situations and in high patient volumes.

Responsibilities

• Provides high level of customer service by assisting families with information and amenities during Atrium stay.
• Assists in referring patients and families to appropriate services and resources and responds personally when other alternatives are not available.
• Answers questions and provides general hospital information.
• This position requires a high level of customer service. Associate will have direct contact with patients visiting the clinic and will be expected to maintain patience, understanding, and empathy when dealing with any issues that may arise.

Skills

Multitasking

High patient volumes

Education

BA preferred

Job description

Maimonides Medical Center is seeking a Patient Liaison to interact with patients and families in the Atrium, providing non-clinical amenities and information. You will work as part of the care team to improve comfort and accessibility.

Responsibilities include delivering high-quality customer service, guiding families to services, answering questions, and maintaining empathy in challenging situations within a fast-paced hospital environment.