Resident Experience Concierge

Atria-Senior-Livin; Austin (TX); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Paid holidays and PTO

Health, Dental, Vision, Life Insurance

401(k) employer match

Tuition reimbursement

Job summary

Atria Senior Living is seeking an attentive front desk/clerical associate in Austin, TX. You will answer calls, relay messages, greet visitors, and support daily operations. The role involves calendar updates, guestroom coordination, mail handling, and basic office duties across a resident-focused environment.

Qualifications include a high school diploma or GED, basic First Aid/CPR where required, and strong communication skills. Training will be provided; varied shifts may apply.

Qualifications

• High school diploma or GED or equivalent; related experience may suffice.
• Basic First Aid and CPR certification where required.
• Ability to read and comprehend simple instructions, memos, and short correspondence; write simple notes.
• Ability to perform basic arithmetic including adding/subtracting two-digit numbers and multiplying/dividing by 10s and 100s.

Responsibilities

• Answers incoming telephone calls in a cheerful, marketing oriented way and routes to the appropriate staff.
• Retrieves messages from voicemail and forwards them to the right personnel.
• Takes and delivers messages or transfers calls when needed.
• Gives callers general information about the community, directions, and address details.
• Welcomes visitors and coordinates guestbook and staff announcements.
• Coordinates guestroom reservations and maintains resident hospitalization lists.
• Updates appointment calendars and transportation/beauty schedules as directed.
• Sorts mail, distributes communications, and handles deliveries and publications.
• Orders and maintains office supplies and assists with copying tasks.

Skills

Customer service

Communication

Reading & writing

Basic math

Training compliance

Education

High school diploma or GED

Job description

Atria Senior Living is seeking an attentive front desk/clerical associate in Austin, TX. You will answer calls, relay messages, greet visitors, and support daily operations. The role involves calendar updates, guestroom coordination, mail handling, and basic office duties across a resident-focused environment.

Qualifications include a high school diploma or GED, basic First Aid/CPR where required, and strong communication skills. Training will be provided; varied shifts may apply.