ATM Field Service Engineer — On-Site Tech

Hyosung TNS Inc.; Richmond, Northern (VA, KY); Hybrid; USD 52,000 - 70,000; Full time

Job summary

Nautilus Hyosung America, Inc. is seeking a Field Service Engineer to service and maintain ATMs within a defined territory, providing on-site support including repairs, maintenance, and replacement services.

Some travel within the country is required; training of new field staff may be involved. Responsibilities include installation, diagnostics, and preventive maintenance, with a focus on delivering excellent customer service and ensuring SLA adherence.

Qualifications

• May require an Associate’s Degree in Electronics or equivalent experience, prior ATM experience preferred, but not required, or 3-5 years of experience in the field service.
• Have solid understanding of electronics and electro-mechanical equipment operation.
• Ability to use analog and digital voltmeters.
• Ability to use hand tools and carry heavy parts up to 80 lbs.
• Ability to work extended hours, including beyond assigned shift with no notice when required.
• Ability to travel to other areas of the country if needed on occasion.
• Ability to work all shifts, which may include weekend and holidays.
• On-Call duty required for all FSE positions. Compensation is provided for On-Call duty.

Responsibilities

• Install, repair, load software, and maintain ATMs in a defined territory.
• Train bank staff or vendors on required maintenance tasks of equipment.
• Work with internal and external support departments required to provide maintenance support to the end user.
• Maintain all Service Level Agreement as defined per customer contract.
• Work on products and services of medium to high complexity.
• Occasional travel with short notice to areas outside your home geography may be required where management deems necessary.
• Perform preventive maintenance functions of an ATM including diagnostics, testing and cleaning.
• Manage spare parts and follow all inventory processes.
• Complete administrative reports within time line allotted.
• Complete tasks as assigned by supervisor or applicable NHA staff members.
• Flexible work schedule with on-call duty.
• Work independently with minimal supervision.
• As a representative of NHA, provide an extraordinary customer service experience to our customers meeting their service obligation and demands.
• Maintain company property in good working conditions.
• Maintain a valid driver’s license.
• Responsible with company credit card usage and expense reporting.
• Must follow all security procedures and policies.
• Other duties as assigned

Job description

Nautilus Hyosung America, Inc. is seeking a Field Service Engineer to service and maintain ATMs within a defined territory, providing on-site support including repairs, maintenance, and replacement services.

Some travel within the country is required; training of new field staff may be involved. Responsibilities include installation, diagnostics, and preventive maintenance, with a focus on delivering excellent customer service and ensuring SLA adherence.