ATM Field Service Engineer

Hyosung - North America

Chicago (IL)

On-site

USD 65,000 - 95,000

Full time

4 days ago

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Job summary

Nautilus Hyosung America, Inc. is seeking a Field Service Engineer to service ATMs across the assigned territory. The role involves on-site installation, repair, software loading, and preventive maintenance for ATM equipment and related products.

The candidate will train bank staff, coordinate with support teams, and ensure compliance with service level agreements. Some travel and on-call duties are required, with a focus on delivering reliable customer service.

Qualifications

Associate's Degree in Electronics or equivalent experience.
ATM experience preferred but not required.
Ability to travel across the country and lift up to 80 lbs.

Responsibilities

Install, repair, software load and maintain ATMs or related products within a defined geographic territory.
Train bank staff or vendors on required maintenance tasks.
Coordinate with internal and external support to provide maintenance.
Maintain all Service Level Agreements per customer contract.
Handle medium to high complexity products and services.
Occasional travel may be required beyond home geography.
Perform preventive maintenance including diagnostics and cleaning.
Manage spare parts and inventory processes.
Complete administrative reports timely.
On-call duty with flexible schedule.
Provide excellent customer service on behalf of the company.
Maintain company property in good condition.
Possess a valid driver’s license and manage travel expenses.