ATM Field Service Engineer: On-Site Repairs & Tech Support

Socket.dev

Flint (MI)

On-site

USD 55,000 - 90,000

Full time

4 days ago

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Job summary

Nautilus Hyosung America, Inc. is seeking a Field Service Engineer to provide on-site ATM service and maintenance within a defined territory. You will perform installation, repair, software loading and preventive maintenance, with occasional travel outside your home geography.

The role requires training others and collaborating with support teams, while maintaining SLAs and reporting tasks in time. A strong emphasis on customer service and secure operations is essential.

Qualifications

May require an Associate’s Degree in Electronics or equivalent experience.
Solid understanding of electronics and electro-mechanical equipment operation.
Ability to use analog and digital voltmeters.

Responsibilities

Install, repair, load software and maintain ATMs or other products in a defined territory.
Train bank staff or vendors on maintenance tasks.
Collaborate with internal and external support for end-user maintenance.
Maintain all Service Level Agreements defined per contract.
Handle medium to high complexity products and services.
Occasional travel outside home geography may be required.
Perform preventive maintenance, diagnostics, testing and cleaning of ATMs.
Manage spare parts and follow inventory processes.

Skills

Electronics understanding

Electro-mechanical knowledge

Customer service

Education

Associate’s Degree in Electronics or equivalent experience

Tools

Voltmeters

Hand tools

Job description

The role requires training others and collaborating with support teams, while maintaining SLAs and reporting tasks in time. A strong emphasis on customer service and secure operations is essential.

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