ATM Field Service Engineer - On-Site & Travel

Socket.dev; Flagstaff (AZ); On-site; USD 60,000 - 90,000; Full time

Job summary

Nautilus Hyosung America, Inc. is seeking a Field Service Engineer to service and maintain ATMs across a defined territory in the United States. The role includes on-site repair, maintenance, software loading, and occasional training of new field staff.

Travel within the country is required on occasion. The candidate should have electronics knowledge, the ability to lift parts, and provide excellent customer service while upholding safety and security procedures.

Qualifications

• Associate’s Degree in Electronics or equivalent experience required.
• 3–5 years of field service experience preferred, but not required.
• Ability to travel domestically within the country.

Responsibilities

• Installation, repair, software loading and maintenance of ATMs in a defined territory.
• Train bank staff or vendors on required maintenance tasks of equipment.
• Work with internal and external support departments required to provide maintenance support to the end user.
• Maintain all Service Level Agreement as defined per customer contract.
• Work on products and services of medium to high complexity.
• Occasional travel with short notice to areas outside your home geography may be required where management deems necessary.

Skills

Electronics knowledge

Field service

Customer service

Education

Associate’s Degree in Electronics or equivalent experience

Job description

Nautilus Hyosung America, Inc. is seeking a Field Service Engineer to service and maintain ATMs across a defined territory in the United States. The role includes on-site repair, maintenance, software loading, and occasional training of new field staff.

Travel within the country is required on occasion. The candidate should have electronics knowledge, the ability to lift parts, and provide excellent customer service while upholding safety and security procedures.