ATM Field Service Engineer – On-Call Travel Tech

Retail ATM Solutions; Flagstaff (AZ); On-site; USD 52,000 - 80,000; Full time

Job summary

Nautilus Hyosung America, Inc. is seeking a Field Service Engineer to service and maintain ATMs within a defined territory. You will provide on-site support, perform repairs and routine maintenance, and may train new engineers. Some travel is required.

Responsibilities include installation, diagnostics, spare parts management, and ensuring SLA commitments are met, all while delivering excellent customer service and working with cross-functional teams.

Qualifications

• Associate’s degree in electronics or equivalent experience.
• 3–5 years of field service experience preferred.
• Solid understanding of electronics and electro-mechanical equipment.

Responsibilities

• Install, repair, software load and maintain ATMs within defined territory.
• Train bank staff or vendors on maintenance tasks.
• Coordinate with internal/external support for end-user maintenance.
• Maintain all Service Level Agreements defined per contract.
• Handle medium to high complexity products and services.
• Occasional travel with short notice as needed.
• Perform preventive maintenance, diagnostics and cleaning of ATMs.
• Manage spare parts and inventory processes.
• Complete administrative reports within deadlines.
• Take on tasks as assigned by supervisor.
• Flexible schedule with on-call duty and ability to work independently.
• Provide exceptional customer service as a Nautilus Hyosung ambassador.
• Maintain company property in good working condition.
• Maintain a valid driver’s license.
• Handle company credit card usage and expense reporting.
• Follow all security procedures and policies.
• Other duties as assigned

Skills

Electronics fundamentals

Analog & digital voltmeters

Heavy lifting

Education

Associate’s Degree in Electronics

Tools

Hand tools

Electrical testing equipment

Travel readiness

Job description

Nautilus Hyosung America, Inc. is seeking a Field Service Engineer to service and maintain ATMs within a defined territory. You will provide on-site support, perform repairs and routine maintenance, and may train new engineers. Some travel is required.

Responsibilities include installation, diagnostics, spare parts management, and ensuring SLA commitments are met, all while delivering excellent customer service and working with cross-functional teams.