ATM Field Service Engineer – On-Call Travel Tech

Hyosung - North America; San Francisco (CA); On-site; USD 75,000 - 95,000; Full time

Job summary

Nautilus Hyosung America, Inc. seeks a Field Service Engineer to service ATMs within a defined territory, installing, repairing, loading software and performing preventive maintenance as needed.

You will train bank staff, coordinate with internal/external support, manage spare parts and complete customer reports. On-call duty and travel may be required; a valid driver’s license is essential.

Qualifications

• May require an Associate’s Degree in Electronics or equivalent experience, prior ATM experience preferred, but not required, or 3-5 years of experience in the field service
• Have solid understanding of electronics and electro-mechanical equipment operation.
• Ability to use analog and digital voltmeters.
• Ability to use hand tools and carry heavy parts up to 80 lbs.
• Ability to work extended hours, including beyond assigned shift with no notice when required.
• Ability to travel to other areas of the country if needed on occasion.
• Ability to work all shifts, which may include weekend and holidays.
• On-Call duty required for all FSE positions. Compensation is provided for On-Call duty.

Responsibilities

• Installation, repair, software loading and maintenance of ATM’s or other products in a defined geographically territory.
• Train bank staff or vendors on required maintenance tasks of equipment.
• Work with internal and external support departments required to provide maintenance support to the end user.
• Maintain all Service Level Agreement as defined per customer contract.
• Work on products and services of medium to high complexity.
• Occasional travel with short notice to areas outside your home geography may be required where management deems necessary.
• Perform preventive maintenance functions of an ATM including diagnostics, testing and cleaning.
• Manage spare parts and follow all inventory processes.
• Complete administrative reports within time line allotted.
• Complete tasks as assigned by supervisor or applicable NHA staff members.
• Flexible work schedule with on-call duty.
• Work independently with minimal supervision.
• As a representative of NHA, provide an extraordinary customer service experience to our customers meeting their service obligation and demands.
• Maintain company property in good working conditions.
• Maintain a valid driver’s license.
• Responsible with company credit card usage and expense reporting.
• Must follow all security procedures and policies.
• Other duties as assigned

Skills

Electronics knowledge

Electro-mechanical systems

Customer service

On-call availability

Travel readiness

Education

Associate’s Degree in Electronics

ATM experience or 3–5 years field service

Tools

Analog voltmeters

Digital voltmeters

Hand tools

Job description

Nautilus Hyosung America, Inc. seeks a Field Service Engineer to service ATMs within a defined territory, installing, repairing, loading software and performing preventive maintenance as needed.

You will train bank staff, coordinate with internal/external support, manage spare parts and complete customer reports. On-call duty and travel may be required; a valid driver’s license is essential.