ATAM: Tech-Savvy Client Success & Support

Yardi; New York (NY); On-site; USD 43,000 - 45,000; Full time

Benefits offered by this job

100% paid employee medical premiums

Profit-sharing plan

Flexible work arrangements

Job summary

Yardi is seeking an Associate Technical Account Manager (ATAM) in New York to support multifamily clients using our property management software. You will combine technical aptitude with strong communication to assist with setup, troubleshooting, and daily use, ensuring smooth client experiences.

You will build expertise in Yardi products spanning financial reporting, leasing, maintenance, and more. This role emphasizes collaboration with clients and internal teams to deliver high-quality,

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Comfortable providing live support via phone and email.
• Proactive problem-solver with a customer-focused mindset.
• Detail-oriented and process-driven, with focus on accuracy.

Responsibilities

• Provide technical software support, setup, and implementation guidance across products, via email and phone.
• Troubleshoot application issues, identify root causes, and deliver effective solutions.
• Communicate clearly to earn client trust from setup to ongoing success.
• Share product features, best practices, and tailored guidance to drive client success.
• Collaborate with cross-functional teams to quickly resolve challenges and deliver innovative solutions.
• Maintain a continuous learning mindset to stay current with products and industry trends.

Skills

Live support (phone & email)

Customer-focused

Problem-solving

Attention to detail

Time management

Adaptability

Relationship building

Rapid learning

Education

Bachelor's degree or equivalent

Job description

Yardi is seeking an Associate Technical Account Manager (ATAM) in New York to support multifamily clients using our property management software. You will combine technical aptitude with strong communication to assist with setup, troubleshooting, and daily use, ensuring smooth client experiences.

You will build expertise in Yardi products spanning financial reporting, leasing, maintenance, and more. This role emphasizes collaboration with clients and internal teams to deliver high-quality,