Tech Account Success Associate

Yardi; Oxnard (CA); Híbrido; USD 43 000 - 45 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

100% paid employee medical premiums

Profit-sharing plan

Flexible work arrangements

Resumo da oferta

Yardi, a leading real estate software company, is seeking an Associate Technical Account Manager (ATAM) in California to support multifamily clients and help them maximize value from Yardi’s solutions. You’ll blend technical aptitude with clear communication to guide client onboarding, troubleshoot issues, and promote best practices.

This role rewards curiosity, quick learning, and collaborative problem-solving across teams.

Qualificações

• Bachelor’s Degree in Business, Finance, Math, or Computer/Engineering Sciences; or equivalent experience.
• Comfortable providing live support via phone and email, troubleshooting technical issues.
• Proactive problem-solver with a customer-focused mindset.
• Detail-oriented and process-driven with focus on accuracy and efficiency.
• Adaptable and able to thrive in fast-paced environments.
• Skilled at building strong client relationships and earning trust.
• Driven to exceed expectations and deliver exceptional service.
• Quick learner who embraces new tools, technologies, and concepts.
• Naturally organized and able to prioritize tasks with confidence.

Responsabilidades

• Provide technical software support, setup, and implementation guidance to clients across a suite of products via email and phone.
• Troubleshoot application issues and deliver effective solutions.
• Communicate clearly to earn client trust from setup through ongoing success.
• Share product features, best practices, and personalized guidance to drive client success.
• Collaborate with cross-functional teams to deliver timely solutions.
• Continue learning about products and industry trends to support clients.

Conhecimentos

Customer-focused

Problem-solving

Communication

Detail-oriented

Adaptable

Relationship building

Quick learner

Formação académica

Bachelor's Degree in Business/Finance/Math/CS or related

Descrição da oferta de emprego

Yardi, a leading real estate software company, is seeking an Associate Technical Account Manager (ATAM) in California to support multifamily clients and help them maximize value from Yardi’s solutions. You’ll blend technical aptitude with clear communication to guide client onboarding, troubleshoot issues, and promote best practices.

This role rewards curiosity, quick learning, and collaborative problem-solving across teams.