At Your Service - Phone Attendant

White Lodging; Charlotte (NC); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Parental Leave

DailyPay

EAP

401(k) Match

PTO

Wellness Tools

Referral Bonuses

Tuition Reimbursement

Hotel Discounts

Job summary

White Lodging in Charlotte, NC is seeking an At Your Service Phone Attendant to be the main point of contact for guest requests, ensuring timely responses and excellent service throughout each interaction.

You will answer calls, dispatch hotel staff, and build knowledge of services and local area to provide accurate information and thoughtful recommendations. The role emphasizes a friendly, professional, and reliable presence with opportunities for growth across multiple properties.

Qualifications

• Excellent communication and listening skills.
• Strong phone etiquette and professional demeanor.
• Passion for service with a positive, can-do attitude.
• Collaborative, team-player mindset; adaptable to situations.
• Ability to lift, carry, or move up to 10 lbs.

Responsibilities

• Serve as the main point of contact for guest requests and needs, including answering calls, dispatching requests, and following up to ensure excellent service.
• Attend to each call in a timely, courteous, and efficient manner, using proper telephone etiquette.
• Dispatch appropriate personnel to satisfy guest requests and resolve guest issues.
• Develop knowledge of hotel services, the local area, and travel services to provide accurate answers and thoughtful recommendations.
• Perform other duties as assigned.

Skills

Excellent communication

Phone etiquette

Customer service

Team player

Adaptable

Lift 10 lbs

Job description

Who We Are

White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars, and restaurants in some of the country's best cities to live. We know that the hospitality business, like life, is about how you make people feel. As an 'At Your Service' Phone Attendant, you will serve as the main point of contact for guest requests, ensuring timely responses, accurate information, and excellent service throughout each interaction.

Description

Summary:

Who We Are

White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars, and restaurants in some of the country's best cities to live. We know that the hospitality business, like life, is about how you make people feel. As an 'At Your Service' Phone Attendant, you will serve as the main point of contact for guest requests, ensuring timely responses, accurate information, and excellent service throughout each interaction.

What You'll Do

• Serve as the main point of contact for all guest requests and needs, including answering calls, dispatching requests, and following up to ensure excellent service.
• Attend to each call in a timely, courteous, and efficient manner, using proper telephone etiquette.
• Dispatch appropriate personnel to satisfy guest requests and resolve guest issues.
• Develop a thorough knowledge of hotel services, the local area, and nearby travel services to provide accurate answers and thoughtful recommendations.
• Perform other duties as assigned.

What You'll Bring

• An outgoing and social personality.
• Excellent communication and listening skills.
• A passion for service with a positive, can-do attitude.
• A collaborative, team-player mindset.
• Ability to adapt to any situation.
• Ability to lift, carry, or otherwise move up to 10 lbs.

Other information:

What You Can Look Forward To

• Medical, Dental, and Vision insurance (starting Day 1)
• Life Insurance and Disability Insurance
• Paid Parental Leave
• DailyPay option
• Employee Assistance Program (EAP)
• 401(k) with company match
• Vacation/Paid Time Off (PTO) with rollover
• Complimentary wellness tools
• Unlimited referral bonuses
• Leadership development and tuition reimbursement
• Discounts on hotel rooms, dining, and other travel/entertainment experiences
• Multiple hotels in each market = more opportunities for growth

White Lodging is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all associates.