At Your Service - Phone Attendant

White Lodging Services, Inc.; Charlotte (NC); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

Life Insurance

Paid Parental Leave

401(k) with company match

Vacation/PTO with rollover

Wellness tools

Unlimited referral bonuses

Tuition reimbursement

Discounts on hotel rooms and travel

Job summary

White Lodging Services, Inc. seeks a friendly Phone Attendant to be the main point of contact for guests, delivering timely responses and accurate information with a focus on exceptional service.

You will answer calls, dispatch staff, learn hotel services and local amenities, and support a seamless guest experience across our Charlotte properties. This full-time role offers comprehensive benefits starting Day 1, opportunities for growth, and a collaborative team environment in a busy hospitality

Qualifications

• An outgoing and social personality.
• Excellent communication and listening skills.
• A passion for service with a positive, can-do attitude.
• A collaborative, team-player mindset.
• Ability to adapt to any situation.
• Ability to lift, carry, or otherwise move up to 10 lbs.

Responsibilities

• Serve as the main point of contact for all guest requests and needs, including answering calls, dispatching requests, and following up to ensure excellent service.
• Attend to each call in a timely, courteous, and efficient manner, using proper telephone etiquette.
• Dispatch appropriate personnel to satisfy guest requests and resolve guest issues.
• Develop a thorough knowledge of hotel services, the local area, and nearby travel services to provide accurate answers and thoughtful recommendations.
• Perform other duties as assigned.

Skills

Outgoing personality

Excellent communication

Customer service oriented

Strong listening skills

Team player

Adaptability

Job description

Description

Summary:

White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars, and restaurants in some of the country’s best cities to live. We know that the hospitality business, like life, is about how you make people feel. As an 'At Your Service' Phone Attendant, you will serve as the main point of contact for guest requests, ensuring timely responses, accurate information, and excellent service throughout each interaction.

Responsibilities:

What You’ll Do

• Serve as the main point of contact for all guest requests and needs, including answering calls, dispatching requests, and following up to ensure excellent service.


• Attend to each call in a timely, courteous, and efficient manner, using proper telephone etiquette.


• Dispatch appropriate personnel to satisfy guest requests and resolve guest issues.


• Develop a thorough knowledge of hotel services, the local area, and nearby travel services to provide accurate answers and thoughtful recommendations.


• Perform other duties as assigned.

What You’ll Bring

• An outgoing and social personality.


• Excellent communication and listening skills.


• A passion for service with a positive, can-do attitude.


• A collaborative, team-player mindset.


• Ability to adapt to any situation.


• Ability to lift, carry, or otherwise move up to 10 lbs.

Other information:

What You Can Look Forward To

• Medical, Dental, and Vision insurance (starting Day 1)


• Life Insurance and Disability Insurance


• Paid Parental Leave


• DailyPay option


• Employee Assistance Program (EAP)


• 401(k) with company match


• Vacation/Paid Time Off (PTO) with rollover


• Complimentary wellness tools


• Unlimited referral bonuses


• Leadership development and tuition reimbursement


• Discounts on hotel rooms, dining, and other travel/entertainment experiences


• Multiple hotels in each market = more opportunities for growth