Phone Attendant

White Lodging; Austin (TX); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

DailyPay

Health insurance

PTO with rollover

Wellness tools

Referral bonuses

401(k) with company match

Healthcare concierge

Leadership development

Tuition reimbursement

Hotel discounts

Multiple hotels in market

Job summary

White Lodging is seeking a Front Desk Supervisor for the JW Marriott Austin on-site. You will help ensure an exceptional guest experience and support daily Front Desk operations, coordinating with team members to deliver outstanding service.

The role emphasizes a friendly, professional presence, strong communication, and the ability to adapt to varied guest needs in a bustling hotel environment.

Qualifications

• Outgoing and social personality.
• Excellent communication and listening skills.
• Passion for service with a positive, can-do attitude.
• Team-player mindset.
• Ability to adapt to any situation.
• Ability to lift, carry or move up to 10 lbs.

Responsibilities

• Serve as main point of contact for guest requests and needs, including answering calls, dispatching requests, and following up for excellent guest service.
• Attend to calls in a timely, courteous, and efficient manner, using proper telephone etiquette.
• Dispatch appropriate personnel to satisfy guest requests and resolve issues.
• Develop knowledge of hotel services, local area and travel services; answer questions and provide recommendations.
• Perform other duties as assigned.

Skills

Communication

Listening

Guest service

Team player

Adaptability

Lift up to 10 lbs

Job description

Who We Are

White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars, and restaurants in some of the country’s best cities to live. We know that the hospitality business, like life, is about how you make people feel. As a Front Desk Supervisor, you will ensure an exceptional guest experience while supporting the daily operations of the Front Desk team.

Description

Summary:

Who We Are

White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars, and restaurants in some of the country’s best cities to live. We know that the hospitality business, like life, is about how you make people feel. As a Front Desk Supervisor, you will ensure an exceptional guest experience while supporting the daily operations of the Front Desk team.

Responsibilities:

What You’ll Do

• The phone attendant will serve as the main point of contact for all guest requests and needs, including answering calls, dispatching requests, and following up to ensure excellent guest service.
• Attend to each call in a timely, courteous, and efficient manner, using proper telephone etiquette.
• Dispatch appropriate personnel to satisfy guest requests and resolve guest issues.
• Develop a thorough knowledge of hotel services and surroundings, the local area, and nearby travel services. Accurately answer any guest questions and provide thoughtful recommendations.
• Perform other duties as assigned.

What You’ll Bring

• The phone attendant will have an outgoing and social personality.
• Excellent communication and listening skills.
• A passion for service with a positive, can-do attitude.
• A team-player mindset.
• Ability to adapt to any situation.
• Ability to lift, carry or otherwise move up to 10 lbs.

Other information:

What You Can Look Forward To

• DailyPay option
• Day 1 Medical, Dental and Vision insurance
• Vacation/Paid Time Off (PTO) with rollover
• Complimentary wellness tools
• Unlimited referral bonuses
• 401(k) with company match
• Hostcare Resources healthcare concierge
• Leadership development
• Tuition reimbursement
• Discounts on hotel rooms, dining, and other travel/entertainment experiences
• Multiple hotels in each market = more opportunities

White Lodging is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all associates.

Compensation starts at $17.00 per hour!

This role is on-property at the JW Marriott Austin.