At Your Service Center Associate

Macy's; Madison (WI); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Health and wellness benefits

401(k) match

Paid time off

Paid holidays

Employee discounts

Job summary

Macy's is seeking an At Your Service Center Colleague in Madison, WI to deliver a seamless, personalized shopping experience. You will support BOPS, merchandise returns, and order pickups, while upholding Macy's service standards in a fast-paced environment.

The role emphasizes customer-first service, teamwork, and reliable attendance, including nights, weekends, and holidays. You will help keep the store space welcoming and ensure smooth pickup experiences for our customers.

Qualifications

• Flexible availability including nights, weekends and holidays.
• Ability to communicate clearly with customers and coworkers.
• Proficient in English with basic math and POS transactions.

Responsibilities

• Assist customers with Buy Online Pickup In Store (BOPS), returns, and order pickups.
• Maintain a clean, organized, and inviting shopping space.
• Engage customers with genuine hospitality and upsell loyalty benefits.
• Support the team to meet sales goals and provide excellent service.

Skills

Flexible availability

Customer service mindset

Communication skills

Teamwork

Multitasking

Tools

POS systems

Job description

Macy's is seeking an At Your Service Center Colleague in Madison, WI to deliver a seamless, personalized shopping experience. You will support BOPS, merchandise returns, and order pickups, while upholding Macy's service standards in a fast-paced environment.

The role emphasizes customer-first service, teamwork, and reliable attendance, including nights, weekends, and holidays. You will help keep the store space welcoming and ensure smooth pickup experiences for our customers.