Associate Technical Account Manager – Client Tech & Success

RXinsider LTD.; Irving, Northern (TX, KY); Hybrid; USD 43,000 - 45,000; Full time

Benefits offered by this job

Medical premiums

Profit sharing

Flexible work

Job summary

Yardi seeks an Associate Technical Account Manager (ATAM) to support multifamily residential clients on the Yardi property management suite. You will help with software setup, troubleshooting, and daily use while building trusted relationships and driving client success across product features.

The role emphasizes rapid learning, communication, and collaboration with internal teams to deliver high-quality solutions.

Qualifications

• Bachelor's degree or equivalent experience in a related field.
• Comfortable providing live support via phone and email.
• Proactive problem-solver with a customer-focused mindset.

Responsibilities

• Provide technical software support, setup, and implementation guidance.
• Troubleshoot application issues and deliver effective solutions.
• Communicate clearly to guide clients from setup to ongoing success.
• Share product features, best practices, and personalized guidance.
• Collaborate with teams to escalate and resolve challenges.
• Continuously learn to stay updated on products and trends.

Skills

Live support via phone/email

Troubleshooting

Customer service

Relationship building

Communication skills

Problem solving

Organizational skills

Education

Bachelor's Degree in Business, Finance, Math, or Computer/Engineering Sciences

Tools

Yardi software

Job description

Yardi seeks an Associate Technical Account Manager (ATAM) to support multifamily residential clients on the Yardi property management suite. You will help with software setup, troubleshooting, and daily use while building trusted relationships and driving client success across product features.

The role emphasizes rapid learning, communication, and collaboration with internal teams to deliver high-quality solutions.