Associate Manager, Field & Donor Services (Remote)

Savers | Value Village; Leominster (MA); Remote; USD 29,000 - 35,000; Full time

Benefits offered by this job

Bundled health plans (medical, Rx, +3)

Company-paid life insurance

401k with company match

Paid time off

Mental health services

Job summary

The Savers/GreenDrop Associate Manager role oversees field operations, coaching, and staff development across multiple sites. You will lead teams, ensure top donor service, and manage day-to-day operations with integrity and safety in mind.

Ideal candidates have supervisory experience, strong communication, and a commitment to customer-focused service. The job supports a remote work model within geographic areas and requires travel to various locations as needed.

Qualifications

• Leads and motivates teams to achieve targets.
• Delivers excellent donor/customer service and resolves issues.
• Maintains cleanliness, organization, and attention to detail.

Responsibilities

• Train and coach the Associate Manager in Training role and others.
• Oversee 20–30 sites with field oversight.
• Handle hiring, coaching, and onboarding for staff.

Skills

Leadership

Customer service

Problem solving

Communication

Organization

Education

High school diploma

Tools

Microsoft Office

Excel

Outlook

Job description

The Savers/GreenDrop Associate Manager role oversees field operations, coaching, and staff development across multiple sites. You will lead teams, ensure top donor service, and manage day-to-day operations with integrity and safety in mind.

Ideal candidates have supervisory experience, strong communication, and a commitment to customer-focused service. The job supports a remote work model within geographic areas and requires travel to various locations as needed.