Associate Director, Retail Commerce Operations

VML/WPP Enterprise Solutions; Seattle (WA); On-site; USD 75,000 - 180,000; Full time

Job summary

WPP Enterprise Solutions is seeking an Associate Director, Retail Management Services (Amazon) in Seattle. You will bridge strategy and operations, guiding Amazon growth initiatives, catalog optimization, and retail readiness while collaborating with cross-functional teams across promotions, content, and supply chain.

The role emphasizes strategic leadership, analytical thinking, and deep Amazon expertise to deliver actionable recommendations and operational excellence within a hybrid work model.

Qualifications

• 5-8 years managing enterprise-level Amazon Vendor Central (1P) and Seller Central (3P) accounts, ideally within an agency setting.
• Commercial acumen: interpret data and turn performance trends into actionable recommendations for client stakeholders.
• Technical Amazon expertise: knowledge of inventory templates, category templates, variation relationships, and Amazon ticketing ecosystem.
• Advanced Excel skills: proficient with VLOOKUPs, Pivot Tables, Concatenate, Text-to-Columns for large catalogs.
• Data synthesis & storytelling: turn raw data into executive-ready visuals highlighting opportunities.

Responsibilities

• Strategic commerce leadership and advisory for Amazon growth priorities.
• Provide day-to-day strategic support with context for market trends and operational issues.
• Advise on promotions, content, catalog, availability, and retail execution with proactive recommendations.
• Guide best practices for catalog setup, PDP content, A+ Content, imagery, and variation structures.
• Conduct audits of marketplace operations: in-stock, PO rejections, missed sales, SKU profitability.
• Collaborate with commerce managers to resolve catalog errors and platform hurdles.
• Review performance data to interpret implications and determine next steps.
• Synthesize core metrics (sales, traffic, conversion, buy box) with client goals.
• Identify risks and growth opportunities by evaluating drivers beyond raw data.

Skills

Amazon 1P/3P

Commercial Acumen

Advanced Excel

Data Storytelling

Catalog Guidance

Job description

WPP Enterprise Solutions is seeking an Associate Director, Retail Management Services (Amazon) in Seattle. You will bridge strategy and operations, guiding Amazon growth initiatives, catalog optimization, and retail readiness while collaborating with cross-functional teams across promotions, content, and supply chain.

The role emphasizes strategic leadership, analytical thinking, and deep Amazon expertise to deliver actionable recommendations and operational excellence within a hybrid work model.