Associate Director, Amazon Commerce Operations

Wunderman Thompson (DBA VML); Chicago (IL); Hybrid; USD 75,000 - 180,000; Full time

Job summary

WPP Enterprise Solutions in Chicago seeks an Associate Director, Commerce Operations for our Amazon squad, bridging strategy and day-to-day execution.

The role blends strategic planning with hands-on optimization of catalog, promotions, and retail readiness, leveraging data to drive growth and client outcomes.

You will work with a Retail Services Lead and Commerce Managers to deliver actionable recommendations and manage performance metrics.

Qualifications

• 5-8 years managing enterprise-level Amazon Vendor Central (1P) and Seller Central (3P) accounts.
• Ability to interpret complex data and turn performance trends into actionable recommendations.
• Deep knowledge of Amazon inventory templates, category templates, variation relationships, and the Amazon ticketing ecosystem.
• Advanced Excel skills (VLOOKUP, Pivot Tables, Concatenate, Text-to-Columns) to manipulate large catalog data sets.

Responsibilities

• Strategic & Commercial Advisory: provide day-to-day strategic support with clear business insights.
• Retail Priorities & Planning: advise on promotions, content, catalog, availability, and retail execution.
• Operational & Catalog Guidance: guide best practices for catalog setup and content, variation structures, and retail readiness.
• Operational Audits & Commercial Health: conduct holistic audits of marketplace operations and profitability.
• Collaborative Troubleshooting: partner with commerce managers to resolve operational issues and escalation paths.

Skills

Amazon account management

Commercial acumen

Data interpretation

Excel proficiency

Storytelling with data

Tools

Amazon Seller Central

Amazon Vendor Central

Job description

WPP Enterprise Solutions in Chicago seeks an Associate Director, Commerce Operations for our Amazon squad, bridging strategy and day-to-day execution.

The role blends strategic planning with hands-on optimization of catalog, promotions, and retail readiness, leveraging data to drive growth and client outcomes.

You will work with a Retail Services Lead and Commerce Managers to deliver actionable recommendations and manage performance metrics.