Associate Director, Amazon Commerce Strategy & Operations

Vmlenterprisesolutions; Chicago (IL); Hybrid; USD 75,000 - 180,000; Full time

Job summary

WPP Enterprise Solutions in Chicago is seeking an Associate Director, Commerce Operations to join our Amazon squad, sitting between our Retail Services Lead and Commerce Managers who execute day-to-day operations.

This is a hybrid role blending strategic planning with deep operational troubleshooting, translating client performance into actionable recommendations, guiding Amazon growth priorities, and consulting on promotions, catalog optimization, retail readiness, and supply chain efficiencies.

Qualifications

• 5-8 years managing enterprise-level Amazon Vendor Central (1P) and Seller Central (3P) accounts, ideally within an agency setting.
• Ability to interpret complex data and turn performance trends into actionable recommendations.
• Deep, practical knowledge of Amazon inventory templates, category templates, variation relationships, and the Amazon ticketing ecosystem.
• Proficient in Microsoft Excel (VLOOKUPs, Pivot Tables, Concatenate, Text-to-Columns) to manipulate large catalog data sets.
• Ability to pull raw data (Purchase Orders, Weeks of Cover, Traffic) and turn it into executive-ready visuals.

Responsibilities

• Provide day-to-day strategic support, bringing commercial context to complex business results and market trends.
• Advise on priorities across promotions, content, catalog, availability, and retail execution to drive performance and growth.
• Guide best practices for catalog setup, product content, variation structures, and retail readiness.
• Conduct holistic audits of marketplace operations, analyzing in-stock availability, PO rejection rates, missed sales, and SKU-level profitability.
• Collaborate with commerce managers to resolve complex operational scenarios and establish clear escalation paths.

Skills

Amazon experience

Commercial acumen

Advanced Excel

Data storytelling

Experience 1P/3P

Job description

WPP Enterprise Solutions in Chicago is seeking an Associate Director, Commerce Operations to join our Amazon squad, sitting between our Retail Services Lead and Commerce Managers who execute day-to-day operations.

This is a hybrid role blending strategic planning with deep operational troubleshooting, translating client performance into actionable recommendations, guiding Amazon growth priorities, and consulting on promotions, catalog optimization, retail readiness, and supply chain efficiencies.