Associate Director, Customer Engagement Platforms & Data — Remote

Travere Therapeutics

Salt Lake City (UT)

Hybrid

USD 150,000 - 195,000

Full time

5 days ago

Be an early applicant

Application generator

Stand out for this role — generate a tailored resume and cover letter in about a minute.

Get past ATS filters

Benefits offered by this job

Premium health insurance

Company stock

Job summary

Travere Therapeutics seeks an Associate Director to lead Customer Engagement Platforms & Data, translating commercial and medical affairs priorities into secure, scalable capabilities. You will own product management, architecture, integration, and lifecycle plans in partnership with Commercial Systems & Analytics and Enterprise Data & Intelligence.

You will guide platform delivery, ensure privacy and compliance, and drive adoption of customer data capabilities across HCP, payer, patient

Qualifications

Bachelor's degree in business, computer science, information systems, information technology, life sciences, or a related discipline.
8+ years of progressive experience in business technology or IT, including 5+ years in biotech, pharmaceutical, or life sciences and 3+ years leading product or platform delivery for Commercial or Medical Affairs; demonstrated experience supporting a product launch or scaling customer engagement capabilities.
Hands-on technical product management and solution delivery experience, including backlog management, requirements and acceptance criteria, architecture, configuration, integration, testing, release, platform operations, and production troubleshooting.
Strong knowledge of customer data management, APIs and integration patterns, privacy, security, consent, data governance, audit trails, access controls, and regulated promotional and medical review processes.

Responsibilities

Operate through a shared product and delivery model with Commercial Systems & Analytics within Commercial Insights & Operations.
Translate approved business, product, and data strategies into product plans, prioritized backlogs, requirements, solution designs, estimates, release plans, and operating practices.
Provide BTS product and technical leadership for assigned and jointly governed customer engagement capabilities, including Veeva and Salesforce CRM, PromoMats and content management, marketing automation, digital engagement, medical communications, consent and preference management, analytics enablement, APIs, and integrations.
Partner with Commercial Insights & Operations, business process owners, and data owners to advance customer data capabilities across HCP, HCO, payer, specialty pharmacy, hub, patient services, affiliate, and related domains.
Partner with the Senior Director, Digital Innovation & Strategy to translate customer journeys, omnichannel, content, channel, and experimentation priorities into scalable platform capabilities.
For BTS-assigned services, lead hands-on delivery and operations from discovery through deployment, stabilization, support, and continuous improvement.
Partner with business process owners and Commercial Insights & Operations to drive process improvement, organizational readiness, change management, training, adoption, and benefits realization.