Associate Director, Client Services — Remote Growth Leader

Kobie Marketing; Minneapolis (MN); Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Flexible Time Off

Nine Company-Wide Holidays

Growth & Well-being Benefits

Job summary

Kobie is a remote-first employer seeking an Associate Director, Client Services to lead day-to-day client and internal partnerships across retail accounts, shaping loyalty strategy with data and insight. You will guide cross-functional teams to deliver programs that impact the client’s bottom line.

The role emphasizes strategic vision, hands-on execution, and an ability to travel up to 15%. Join a growth-focused culture that values collaboration and measurable impact.

Qualifications

• 8 to 10 years in marketing, customer loyalty, or CRM roles.
• Strategic vision paired with hands-on execution.
• Strong analytical skills and comfort turning data into decisions.
• Knowledge of CRM, loyalty platforms, and customer segmentation.
• Ability to lead cross-functional teams through influence in a fast-paced environment.
• Bachelor's degree in marketing, business, or a related field.
• Ability to travel up to 15%.
• Bonus Points: Loyalty program management experience.

Responsibilities

• Day-to-day relationship: Own the working relationship across your accounts, leading client meetings, building trust with multiple stakeholders, and contributing directly to client satisfaction.
• Program strategy and performance: Partner with our Strategy and Decision Science teams to turn customer data into recommendations that lift participation, redemption, and ROI.
• Campaigns that drive engagement: Define and launch seasonal, tier-based, and milestone promotions with clients and Kobie partners.
• Early warning system: Anticipate issues before they escalated and drive them to resolution.
• Growth ideas: Spot expansion opportunities and build the growth roadmaps account leaders take to clients.
• Platform and launch readiness: Lead product conversations with confidence and own client readiness for launches and major initiatives.

Skills

Strategic thinking

Analytical skills

Cross-functional leadership

Communication

Data-driven

Education

Bachelor's degree in marketing, business, or related field

Tools

CRM platforms

Loyalty platforms

Customer segmentation

Job description

Kobie is a remote-first employer seeking an Associate Director, Client Services to lead day-to-day client and internal partnerships across retail accounts, shaping loyalty strategy with data and insight. You will guide cross-functional teams to deliver programs that impact the client’s bottom line.

The role emphasizes strategic vision, hands-on execution, and an ability to travel up to 15%. Join a growth-focused culture that values collaboration and measurable impact.