Associate Director, Client Services (Fully Remote)

Kobie; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

Kobie is a loyalty solutions provider helping brands build lasting emotional connections with their consumers. This role leads client partnerships for retail loyalty, shaping strategy with data to drive engagement and ROI, and owning performance and growth across programs.

The ideal candidate has 8–10 years in marketing, loyalty, or CRM, with strong analytical and cross-functional leadership skills and knowledge of segmentation.

Qualifications

• 8-10 years in marketing, loyalty, or CRM.
• Strong analytical and cross-functional leadership.
• Knowledge of CRM, loyalty platforms, and segmentation.

Responsibilities

• Lead client partnerships on retail loyalty accounts.
• Shape loyalty strategy with data and insight.
• Own program performance and growth.
• Manage client meetings and build trust with stakeholders.
• Partner with data teams to drive engagement and ROI.
• Anticipate issues and lead resolution.

Skills

Marketing & CRM experience

Data analysis

Cross-functional leadership

Segmentation

CRM platforms knowledge

Job description

• Lead client partnerships on retail loyalty accounts.
• Shape loyalty strategy with data and insight.
• Own program performance and growth.

Key responsibilities:

• Manage client meetings and build trust with stakeholders.
• Partner with data teams to drive engagement and ROI.
• Anticipate issues and lead resolution.

What you need:

• 8-10 years in marketing, loyalty, or CRM.
• Strong analytical and cross-functional leadership.
• Knowledge of CRM, loyalty platforms, and segmentation.

Kobie is a loyalty solutions provider that helps brands build lasting emotional connections with their consumers. Named a Top Workplace in the USA, it fosters a collaborative, growth-focused culture where everyone is a leader.