Associate Director, Amazon Commerce Operations

Wunderman Thompson (DBA VML); New York (NY); Hybrid; USD 75,000 - 180,000; Full time

Job summary

Wunderman Thompson is seeking an Associate Director, Commerce Operations to join our Amazon squad in a hybrid US role. You will sit between our Retail Services Lead and Commerce Managers, guiding strategic planning and troubleshooting across promotions, catalog, and retail readiness.

Responsibilities include data interpretation, performance review, and collaboration to drive growth. The role requires enterprise Amazon experience and strong analytical storytelling for client stakeholders.

Qualifications

• 5–8 years managing 1P/3P Amazon accounts, preferably in an agency.
• Strong commercial judgment to translate data into client-ready recommendations.
• Deep knowledge of Amazon catalog and inventory templates.
• Advanced Excel skills including VLOOKUPs and Pivot Tables.
• Ability to turn raw data into executive presentations.

Responsibilities

• Provide day-to-day strategic advisory on promotions, content, catalog, and retail execution.
• Lead operational audits and assess in-stock availability, PO rejection rates, and profitability.
• Collaborate with commerce managers to resolve catalog issues and escalations.
• Analyze performance data to guide client growth strategies.

Skills

Amazon 1P/3P management

Commercial acumen

Advanced Excel

Data storytelling

Data interpretation

Stakeholder communication

Tools

Amazon templates

Amazon ticketing system

Job description

Wunderman Thompson is seeking an Associate Director, Commerce Operations to join our Amazon squad in a hybrid US role. You will sit between our Retail Services Lead and Commerce Managers, guiding strategic planning and troubleshooting across promotions, catalog, and retail readiness.

Responsibilities include data interpretation, performance review, and collaboration to drive growth. The role requires enterprise Amazon experience and strong analytical storytelling for client stakeholders.