Associate Account Manager - Channel Support

Fairygodboss; Elk Grove Village (IL); Hybrid; USD 25,637 - 51,329; Full time

Benefits offered by this job

Medical, Dental, Vision, Life Insurance

Matched Retirement Savings

Wellness Program

Short-and Long-Term Disability

Paid Volunteer Time Off

Holidays, Personal Days & Vacation

Job summary

Fairygodboss is looking for an Associate Account Manager in Elk Grove Village, Illinois. This entry-level hybrid role focuses on client relationship management, where you will be solving client challenges, answering queries, and providing training on ADP technology.

The position requires at least one year of customer service experience, and while a degree is preferred, skills and experience matter more. Enjoy benefits like medical insurance, retirement savings plan, and a wellness program.

Qualifications

• At least one year of experience in a customer service environment.
• Ability to handle high volumes of inbound calls.
• Skills in teamwork, adaptability, organization, and follow-through.

Responsibilities

• Serve as ADP's front line for solving client challenges.
• Build relationships with clients via phone, email, and chat.
• Leverage product knowledge to educate clients.
• Organize daily work to manage call volumes.

Skills

Customer service experience

Problem-solving skills

Relationship building

Ability to work overtime

Education

College degree (preferred)

Job description

ADP is hiring an Associate Account Manager. This is an entry‑level, non‑sales hybrid role.

Questions

• Are you ready to join a company offering career advancement opportunities throughout your career journey?
• Do you want to join a company with award‑winning training and world‑class service guidelines to help you achieve success, growth, and continued learning?
• Are you looking for an inclusive environment with a culture of collaboration and belonging?

In this role you will serve as ADP’s front line for solving clients’ challenges, including issue resolution, answering questions, helping clients, training users on ADP technology, and more. You carry the weight of ADP’s service reputation and client satisfaction in your hands.

Responsibilities

• Trusted Advisor and Problem Solver – use your breadth of expertise to help clients solve problems for time‑sensitive issues by taking a broad perspective to identify solutions, resolve issues, and provide solutions. Take initiative to seek answers, solutions, and positive outcomes.
• Build Relationships – build relationships with clients using the phone, email, and/or chat, striving to exceed client expectations in every interaction. Hold yourself to the highest ethical standards and live ADP’s core value of “Integrity is Everything.”
• Educate and Provide Recommendations – leverage your ADP product and services knowledge to help clients understand our products’ value. Take client input and turn it into recommendations for leaders on best practices and solutions training.
• Organize – adhere to a daily schedule and organize yourself to deal with a high volume of inbound calls. Daily phone time may increase during peak seasons, like at the close of the year.

To Succeed in This Role

Required Qualifications

• You have at least one year of experience in a customer service environment.
• You can work overtime hours during peak seasons.
• A college degree is great but not required. What’s more important is having the skills to do the job.

Other Acceptable Experiences

• Military experience where skills including teamwork, adaptability, organization, and follow‑through will help you build team and client relationships, identify solutions, and achieve success.

Preferred Qualifications

• HCM experience
• Full Cycle payroll experience
• Dedicated base/Account Manager experience
• Relationship building experience
• Long history with a company showing progression, while having a dedicated base role or with an HCM company
• SHRM/CPP certifications

Benefits and Perks

• Medical, Dental, Vision, Life Insurance
• Matched Retirement Savings
• Wellness Program
• Short‑and Long‑Term Disability
• Charitable Contribution Match
• Paid Volunteer Time Off
• Holidays, Personal Days & Vacation
• Continuously learn through ongoing training, development, and mentorship opportunities
• Culture that values equity, inclusion, and belonging
• Opportunity to grow career in an agile, fast‑paced environment

Compensation: $18.61 – $37.26 per hour, with additional compensation such as bonuses, equity, or commissions based on location and experience.

Diversity, Equity, Inclusion & Equal Employment Opportunity

ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status, and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

If you are ready to make your mark, apply now.