Associate Account Manager: Client Growth & Retention

BrightView Landscapes; Homestead (FL); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health insurance

401k plan

Paid holidays

Tuition reimbursement

Job summary

BrightView Landscapes seeks an Associate Account Manager to serve as the primary contact for BrightView clients and to build and sustain long-term relationships focused on client retention and ancillary sales. The AAM works with clients within the Senior Account Manager’s portfolio.

The role supports developing relationships, driving renewals, and identifying opportunities for additional services across site landscapes and snow-related work, with field-based client interactions and branch

Qualifications

• Associate’s or Bachelor’s degree in a business-related field, or equivalent experience in a customer-focused service industry
• 1 year of supervisory experience in the landscape or service industry

Responsibilities

• Develop and maintain long-term relationships with customers.
• Conduct regular site walkthroughs with clients to ensure quality and service expectations are met (land and/or snow).
• Lead and facilitate or assist in the resolution of customer problems or concerns (land and/or snow).
• Proactively present site enhancement ideas to existing customers.
• Ensure renewals of each assigned account within the customer portfolio.
• Identify and pursue opportunities to sell ancillary services.
• Generate referrals from existing client base and communicate with Business Developer.
• Develop accurate estimates and takeoffs for both new and existing clients as needed.
• Manage service delivery to the specified scope of work (land and/or snow).
• Ensure branch financial goals are met by maintaining acceptable gross margins for both base contract work and ancillary (enhancement) services
• Participate in branch meetings and assist the Senior Account Manager in overall leadership of the client service team
• Maintain satisfactory accounts receivable levels (land and/or snow).
• Coordinate with the Branch Administrator to ensure branch databases are consistently updated with current client information.
• Perform additional duties as assigned by the Branch Manager

Education

Associate’s or Bachelor’s degree in a business-related field, or equivalent experience in a customer-focused service industry

1 year of supervisory experience in the landscape or service industry

Job description

BrightView Landscapes seeks an Associate Account Manager to serve as the primary contact for BrightView clients and to build and sustain long-term relationships focused on client retention and ancillary sales. The AAM works with clients within the Senior Account Manager’s portfolio.

The role supports developing relationships, driving renewals, and identifying opportunities for additional services across site landscapes and snow-related work, with field-based client interactions and branch