Client Growth & Retention Associate

BrightView; Thousand Oaks (CA); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Health benefits

401k savings plan

Holidays & PTO

Tuition reimbursement

Variable pay

Job summary

BrightView is seeking an Associate Account Manager to serve as the primary contact for BrightView clients. This role focuses on building and sustaining long-term relationships, with emphasis on client retention and opportunities for ancillary sales within the Senior Account Manager’s portfolio.

The AAM will develop and maintain relationships, conduct site walkthroughs, present improvement ideas, and ensure renewals while coordinating with the branch team to meet gross margins.

Qualifications

• Associate’s or Bachelor’s degree in a business-related field.
• 1 year of supervisory experience in the landscape or service industry.
• Strong customer service and communication skills.

Responsibilities

• Develop and maintain long-term relationships with customers.
• Conduct regular site walkthroughs with clients to ensure quality and service expectations are met (land and/or snow).
• Lead and facilitate or assist in the resolution of customer problems or concerns (land and/or snow).
• Proactively present site enhancement ideas to existing customers.
• Ensure renewals of each assigned account within the customer portfolio.
• Identify and pursue opportunities to sell ancillary services.
• Generate referrals from existing client base and communicate with Business Developer.
• Develop accurate estimates and takeoffs for both new and existing clients as needed.
• Manage service delivery to the specified scope of work (land and/or snow).
• Ensure branch financial goals are met by maintaining acceptable gross margins for both base contract work and ancillary (enhancement) services
• Participate in branch meetings and assist the Senior Account Manager in overall leadership of the client service team
• Maintain satisfactory accounts receivable levels (land and/or snow).
• Coordinate with the Branch Administrator to ensure branch databases are consistently updated with current client information.
• Perform additional duties as assigned by the Branch Manager

Skills

Relationship management

Sales experience

Leadership

Education

Bachelor’s degree in business

Job description

BrightView is seeking an Associate Account Manager to serve as the primary contact for BrightView clients. This role focuses on building and sustaining long-term relationships, with emphasis on client retention and opportunities for ancillary sales within the Senior Account Manager’s portfolio.

The AAM will develop and maintain relationships, conduct site walkthroughs, present improvement ideas, and ensure renewals while coordinating with the branch team to meet gross margins.