Store Leader: Drive Sales & World-Class Service

Williams-Sonoma Inc.; Town of Amherst (NY); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Employee discount

401(k) plan

Wellness program

Paid vacations

Health, dental & vision

Job summary

Williams-Sonoma, Inc. is seeking an Assistant Manager of Sales and Service to support the management team in achieving goals by delivering World-Class service. You will serve as a role model for building customer relationships and ensure store supervision maintains appropriate staff coverage across all areas.

The role requires leadership, strong communication, and the ability to exceed sales goals while upholding the People-First philosophy and brand standards.

Qualifications

• Excellent communication, organization and leadership skills.
• Superior critical thinking to identify challenges and develop action plans.
• Great time management and ability to manage multiple tasks.
• 2-3 years of previous retail sales or management experience.

Responsibilities

• Leads the store team to create an exceptional customer experience and exceed sales goals.
• Ensure staffing on the sales floor with focus on sales and service, role-modeling customer experience.
• Coach staff to reinforce customer service principles and drive performance.
• Educate team on product, selling skills, and business goals using Selling Essentials and training resources.
• Foster a positive environment where associates are treated fairly per People-First Philosophy.
• Resolve client service issues including delivery/pick-up using client information reporting system.

Job description

Williams-Sonoma, Inc. is seeking an Assistant Manager of Sales and Service to support the management team in achieving goals by delivering World-Class service. You will serve as a role model for building customer relationships and ensure store supervision maintains appropriate staff coverage across all areas.

The role requires leadership, strong communication, and the ability to exceed sales goals while upholding the People-First philosophy and brand standards.