Assistant Store Manager: Sales & Service Leader

Williams-Sonoma, Inc.; Silver Spring (MD); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Employee discount

401(k)

Wellness program

Paid vacations and holidays (full-time

Health, dental, and vision insurance

Job summary

Williams-Sonoma, Inc. is seeking an Assistant Manager of Sales and Service to support store leadership in delivering world-class customer experiences.

You will lead by example on the sales floor, coach associates, and ensure appropriate staffing coverage to meet business needs. This role emphasizes people-first service, strong communication, and the ability to manage multiple priorities while driving sales.

Qualifications

• 2–3 years of retail sales or management experience.
• Excellent communication and leadership abilities.
• Strong time management and organizational skills.
• Customer-focused mindset.

Responsibilities

• Leads the store team to create an exceptional experience for customers and exceed sales goals.
• Ensure the sales floor is adequately staffed from a sales and tactical perspective while serving as a role model for sales associates in sales generation and service by prioritizing the customer experience.
• Reinforce customer service principles by coaching staff on their successes and challenges.
• Utilize Selling Essentials and training resources to educate team on product, improve selling skills and achieving business goals.
• Create and ensure a positive environment where all associates are treated fairly and with dignity in accordance with our People-First Philosophy.
• Ensure timely resolution of client service issues including delivery/pick-up and outstanding issues through effective use and management of client information reporting system.

Skills

Leadership

Communication

Customer service

Staff scheduling

Job description

Williams-Sonoma, Inc. is seeking an Assistant Manager of Sales and Service to support store leadership in delivering world-class customer experiences.

You will lead by example on the sales floor, coach associates, and ensure appropriate staffing coverage to meet business needs. This role emphasizes people-first service, strong communication, and the ability to manage multiple priorities while driving sales.