Assistant Store Manager — Retail Ops & Customer Experience

Pop Mart Group; Lone Tree (CO); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

401k

Health insurance

Paid time off

Paid sick leave

Family leave

On-the-job training

Job summary

POP MART in Lone Tree, CO is seeking an Assistant Store Manager to lead day-to-day store operations and deliver exceptional customer experiences. You will manage a team, oversee opening/closing procedures, and ensure clean, safe store environments while driving sales of POP MART products.

The role requires strong leadership, data-driven decision making, and flexibility to work nights, weekends, and holidays in a fast-paced retail setting.

Qualifications

• Retail industry knowledge, skills, and abilities
• Ability to lift large boxes up to 50 lbs.
• Confident and comfortable engaging customers to deliver great customer experience
• More than 2 years of store leadership experience in retail
• High level of ethics, values, integrity, and trust
• Experience working independently in an ambiguous environment with minimal supervision.
• Demonstrated ability to use data and metrics to back up assumptions and implement effective solutions
• Ability to adapt to a fast-paced environment and implement new standardization directives
• High School Diploma
• Must be 18 years old or older
• You are flexible while working in a dynamic environment and can effectively prioritize multiple tasks. Most importantly, you enjoy learning new things, love to assist our customers, and contribute to a strong team culture in the store.

Responsibilities

• Manage a team of Brand Associates setting expectations, goals, and develop talent
• Act as the manager on duty in the store, focused on delivering results while enabling a positive customer and employee experience
• Maintain a clean, organized, and safe store environment for customers, employees, and store products
• Focused on providing positive customer and employee experience
• Set high store standards that reflects company brand image, values, and culture
• Subject matter expert on POP MART core business information including POP MART's characters information, products, company history information
• Support company on marketing events such as in store events, Pop-up events, conventions, new store openings
• Support company RoboShop business as needed and follow up with in store RoboShop employee and RoboShop business partners as needed
• Improve sales performance of stores and meet sales key performance indicators such as store conversion, units per transaction, dollars per transaction, store sales trends
• Drive sales of company key products such as Blind boxes, MEGA, and accessories
• Must be able to work flexible hours including nights, weekends, holidays
• Visual Merchandising & Operation (1 or the other depending on store size)
• Execute Visual Merchandising and Marketing directives from business partners while attending weekly calls
• Installation of Marketing decals, props, set up new merchandising planograms, and set up marketing fixtures
• Remerchandise the sales floor based on product sell-through or slow moving product, making strategic decisions that align with business needs
• Works closely with Inventory ASM to determine BOH and warehouse inventory levels
• Required to work specific days of the week depending on Visual/Inventory Management responsibilities
• Responsible for back of house organization, inventory management, receiving/transferring of goods, and weekly/quarterly inventory auditing.

Skills

Store leadership

Customer service

Data-driven decisions

Team management

Ethics and integrity

Adaptability

Multitasking

Strong communication

Flexible schedule

Standing long hours

Education

High School Diploma

Job description

POP MART in Lone Tree, CO is seeking an Assistant Store Manager to lead day-to-day store operations and deliver exceptional customer experiences. You will manage a team, oversee opening/closing procedures, and ensure clean, safe store environments while driving sales of POP MART products.

The role requires strong leadership, data-driven decision making, and flexibility to work nights, weekends, and holidays in a fast-paced retail setting.