Pop Culture Retail Specialist: Create Memorable Customer Moments

POP MART Americas Inc.; Harlingen (TX); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Competitive compensation

Growth opportunities

Product training

Career development

Inclusive culture

Store openings events

Job summary

POP MART is seeking energetic, customer-focused Sales Associates to bring our pop culture brand to life in Lone Tree, CO. You will deliver memorable shopping experiences, share POP MART’s world of collectible art toys, and help drive store performance through product knowledge and storytelling.

You will engage customers, upsell complementary merchandise, process transactions, and support inventory and merchandising tasks to maintain an inviting store environment.

Qualifications

• High school diploma or equivalent preferred.
• 1+ year of customer-facing retail or service experience preferred.
• Passion for delivering exceptional service and creating memorable experiences.
• Strong interpersonal skills with ability to engage diverse customers.

Responsibilities

• Deliver exceptional customer experience and build authentic customer relationships.
• Share POP MART story, artist collaborations, collectible characters, product collections, promotions, and loyalty program.
• Educate customers on Blind Boxes, MEGA Collections, accessories, limited editions and new launches.
• Drive sales by identifying customer needs, making personalized recommendations, upselling, and meeting store goals.
• Process purchases, returns, exchanges, and loyalty transactions using the POS system.
• Assist with receiving shipments, replenishing merchandise, organizing inventory, and maintaining stockroom accuracy.
• Maintain presentation, cleanliness, and safety on the sales floor and backroom.
• Support inventory accuracy through cycle counts and stock replenishment.

Skills

Customer service

Sales

Communication

Upselling

Multitasking

Education

High school diploma or equivalent

Tools

POS system

Job description

POP MART is seeking energetic, customer-focused Sales Associates to bring our pop culture brand to life in Lone Tree, CO. You will deliver memorable shopping experiences, share POP MART’s world of collectible art toys, and help drive store performance through product knowledge and storytelling.

You will engage customers, upsell complementary merchandise, process transactions, and support inventory and merchandising tasks to maintain an inviting store environment.