Assistant Store Manager - Lead Team & Customer Experience

Lids; Aurora (CO); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Employee discount

Career development

Team environment

Early wage access

Job summary

Lids is seeking an Assistant Store Manager to lead daily store operations, coach a team, and deliver exceptional customer service in a fast-paced retail environment. You will manage scheduling, training, and performance feedback while upholding brand standards and driving sales.

In this role you’ll partner with store leadership to execute merchandising plans, handle store communications, and ensure a welcoming, inclusive atmosphere for customers and associates alike.

Qualifications

• Established ability to produce sales results while minimizing loss.
• Strong interpersonal skills and the ability to communicate verbally in a clear professional manner.
• Ability to work unsupervised.

Responsibilities

• Act as Manager on duty for any employee scheduling issues, customer complaints, etc. when Store Manager is not present.
• Manage store associates through thorough use of LIDS Training Programs, goal setting (for sales and tasks), and regular follow up when Store Manager is not present.
• Administer the progressive steps of discipline to include verbal and written warning in the absence of the Store Manager.
• Engage team members by creating a fun and productive environment, including helping them understand how their work supports company objectives and the success of the store and Lids overall.
• Contribute to a respectful and inclusive team environment by establishing supportive working relationships and adhering to Lids Brand Standards (e.g. company dress code, etc.)
• Responsible for scheduling and staffing the store including calling in associates to work in unexpected peaks when the Store Manager is not present.
• Participate in LIDS Training Programs, adhere to set goals (for sales and tasks) and regular follow up.
• Assist in recruiting and training store personnel on proper store operations and procedures.
• Encourage store associates’ direct compliance of established company policies, procedures and guidelines including (but not limited to) safekeeping of company inventory, funds and property.
• Other duties as assigned.

Skills

Sales results

Interpersonal skills

Work unsupervised

Job description

Lids is seeking an Assistant Store Manager to lead daily store operations, coach a team, and deliver exceptional customer service in a fast-paced retail environment. You will manage scheduling, training, and performance feedback while upholding brand standards and driving sales.

In this role you’ll partner with store leadership to execute merchandising plans, handle store communications, and ensure a welcoming, inclusive atmosphere for customers and associates alike.