Assistant Store Manager: Lead Sales, Service & Visuals

Lids; Mobile (AL); On-site; USD 38,000 - 54,000; Full time

Job summary

Lids is seeking an Assistant Store Manager to lead store operations and drive sales growth while delivering exceptional customer service. This role coaches associates, maintains visual standards, and ensures a clean, well-presented store that reflects the company dress code policy.

The position emphasizes coaching, performance management, and effective control of store expenses, inventory, and staffing within wage guidelines. A strong focus on customer experience and loss prevention is essential.

Qualifications

• High school diploma or equivalent plus one year of relevant experience.
• Proven ability to drive retail sales while minimizing loss.
• Clear, professional verbal communication and strong interpersonal skills.
• Computer proficiency and ability to learn retail software and POS systems.
• Ability to work independently with sound judgment.

Responsibilities

• Lead service behaviors to produce sales gains and support KPIs.
• Model selling and ensure accurate, timely resolution of customer needs.
• Maintain visuals including proper merchandising, signage, cleanliness, and store readiness.
• Manage inventory processes including receiving, transfers, price changes, and counts with accurate documentation.
• Open and close the store per the Operations P&P Manual and maintain records consistent with policy and law.
• Support and adhere to all Lids policies, procedures, and guidelines.

Skills

Retail sales

Customer service

Communication

POS software

Inventory management

Education

High school diploma or equivalent

Tools

POS systems

Retail software

Job description

Lids is seeking an Assistant Store Manager to lead store operations and drive sales growth while delivering exceptional customer service. This role coaches associates, maintains visual standards, and ensures a clean, well-presented store that reflects the company dress code policy.

The position emphasizes coaching, performance management, and effective control of store expenses, inventory, and staffing within wage guidelines. A strong focus on customer experience and loss prevention is essential.