Assistant Store Manager — Lead Customer Experience

Lids; Spokane (WA); On-site; USD 20,664,000 - 30,307,000; Full time

Benefits offered by this job

Generous employee discount

Career development opportunities

Early Wage Access

Job summary

Lids is seeking an Assistant Store Manager to lead daily store operations, coach a team and deliver excellent customer service. You will drive sales, manage scheduling, and uphold brand standards while fostering an inclusive, high-energy environment for staff and customers.

The role requires strong leadership, communication, and problem-solving skills, with a focus on operations, training, and customer satisfaction in a fast-paced retail setting.

Qualifications

• Experience leading retail teams and achieving sales goals.
• Ability to coach and develop staff through training programs.
• Strong communication and problem-solving skills.

Responsibilities

• Act as Manager on Duty when Store Manager is absent.
• Lead and motivate associates to meet KPIs and deliver great service.
• Oversee staffing, scheduling, and attendance to ensure coverage.
• Maintain store standards and adherence to visual guidelines.
• Support inventory control, cash handling, and loss prevention.

Skills

Store management

Scheduling

Customer service

Training

Job description

Lids is seeking an Assistant Store Manager to lead daily store operations, coach a team and deliver excellent customer service. You will drive sales, manage scheduling, and uphold brand standards while fostering an inclusive, high-energy environment for staff and customers.

The role requires strong leadership, communication, and problem-solving skills, with a focus on operations, training, and customer satisfaction in a fast-paced retail setting.