Store Operations Leader: Elevate Service & Sales

Rack Room Shoes; Charleston (SC); On-site; USD 42,000 - 54,000; Full time

Job summary

Rack Room Shoes is seeking an Assistant Manager to support the Store Manager in running all day-to-day operations in Charleston, SC. The role emphasizes leadership, customer service excellence and adherence to company policies while driving sales and service standards.

Responsibilities include coaching staff, managing inventory, POS procedures, merchandising, scheduling and loss prevention. The ideal candidate will communicate effectively and uphold store presentation standards.

Qualifications

• An approved background check.
• Effective verbal and written communication skills.
• Managerial and organizational skills.
• Strong interpersonal skills for customer and employee interactions.
• Strong visual merchandising skills.
• Working knowledge of footwear, accessories and shoe care.
• Basic mathematical skills.
• Knowledge of store policies and procedures.
• Understanding of store presentation standards.

Responsibilities

• Safety and welfare of employees and customers.
• Create and maintain an excellent customer shopping experience.
• Provide service training and leadership to staff.
• Handle POS transactions per policy.
• Inventory controls and pricing changes.
• Merchandising and visual presentation on the sales floor.
• Payroll scheduling and time/attendance control.
• Train and develop direct reports.
• Loss prevention and asset protection.
• Support day-to-day store operations and cover for Store Manager when needed.

Skills

Customer service

Leadership

Training

POS procedures

Inventory control

Merchandising

Payroll management

Loss prevention

Store operations

Job description

Rack Room Shoes is seeking an Assistant Manager to support the Store Manager in running all day-to-day operations in Charleston, SC. The role emphasizes leadership, customer service excellence and adherence to company policies while driving sales and service standards.

Responsibilities include coaching staff, managing inventory, POS procedures, merchandising, scheduling and loss prevention. The ideal candidate will communicate effectively and uphold store presentation standards.