Assistant Store Manager - Growth, Training & Leadership

Community Choice Financial Family of Brands; Eastridge (AL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid on-the-job training

Learning management system access

Cross-brand training

Key holder program

Performance-based advancement

Educational reimbursement

Medical insurance options

401(k) plan

Life and AD&D Insurance

Disability benefits

Discount marketplace

Paid time off

Job summary

Community Choice Financial® Family of Brands is hiring an Assistant Store Manager to support customers with financial services and supervise daily store operations. The role emphasizes leadership, risk management, and high customer service standards in a fast-paced retail environment.

Responsibilities include coaching Customer Service Representatives, managing accounts, and promoting the brand across in-store and community events.

Qualifications

• High school diploma or equivalent.
• Minimum one year’s experience in customer service, sales, or retail.
• At least 3 months of supervisory, key holder, or relevant leadership experience
• Excellent verbal and written communication skills.
• Proficiency in using phones, POS system, Microsoft Office, and other computer systems.
• Must be at least 18 years of age (19 in Alabama).
• Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated).
• Background check required.
• The ability to meet the physical demands of this position, which frequently includes remaining in a stationary position, including standing up to 90% of the time; moving and transporting up to 25 pounds; moving inside and outside of the store; and operating mechanical controls, such as a keyboard.

Responsibilities

• Maximize customer success by offering financial services that fit their needs.
• Assess risk of financial transactions, evaluate, and accurately process loan/pawn applications, check cashing transactions and ancillary products.
• Complete daily call campaigns to market services, build new business, and nurture customer relationships to further brand recognition and loyalty.
• Oversee account management and recovery processes, including collection calls, while maintaining a focus on customer service to prevent loss and charge off accounts.
• Maintain customer information in the POS system with accuracy and integrity.
• Provide support, coaching, and development to Customer Service Representatives to ensure adherence to quality standards and safety procedures.
• Perform duties outside of the office, including on site vehicle appraisals, store errands, and external marketing.
• Work to meet Company-set performance standards by leveraging B2B partnership opportunities, obtaining referrals, and participating in and hosting in-store and community events.
• Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer.
• Help ensure a work environment that upholds compliance with Company policies and procedures, local, state, and federal laws; conduct store audits, create reports, and compile financial data.
• Monitor and maintain internal and external store appearance and cleanliness, addressing basic facility needs and scheduling maintenance services.
• Work efficiently in a rapidly changing and fast-paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards.
• Conduct additional tasks as directed by leadership.
• Maintain a full-time schedule with regular in-person attendance, including weekends; minimum 40 hours per week.

Skills

Customer service

Leadership

Communication

Retail experience

Bilingual English/Spanish

Education

High school diploma or equivalent

Tools

POS system

Microsoft Office

Job description

Community Choice Financial® Family of Brands is hiring an Assistant Store Manager to support customers with financial services and supervise daily store operations. The role emphasizes leadership, risk management, and high customer service standards in a fast-paced retail environment.

Responsibilities include coaching Customer Service Representatives, managing accounts, and promoting the brand across in-store and community events.