Assistant Store Manager: Lead Customer Experience

O'Reilly Auto Parts; Flemingsburg (KY); On-site; USD 45,000 - 65,000; Full time

Job summary

O'Reilly Auto Parts is seeking an Assistant Store Manager to support the Store Manager with sales, customer service, store appearance and operations. You will lead the team during the Store Manager’s absence and on opposing shifts, driving excellent service and a strong work ethic.

In this role you will help hire, train, coach, and evaluate team members, ensuring policies are followed and goals are achieved.

Qualifications

• Required: Sales Specialist Training, Assistant Manager Certification and RSS Certification
• Desired: Certified Parts Professional Certification; ASE Certification Fluency in multiple languages (Spanish is highly desired)

Responsibilities

• Lead the store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom to include team member execution on customer service programs.
• Work with the store manager to ensure the retail sales counter is adequately staffed during peak retail business hours
• Assist the store manager in setting team member goals, providing feedback on goal achievement, coaching/mentoring team members, and monitoring training adherence
• Assist in the hiring process by completing recruiting tasks, scheduling and participating in interviews
• Make sure telephone is answered according to company policy
• Ensure all orders are processed timely and customers contacted on shipment arrivals as needed
• Utilize electronic order ledger to handle special orders and outside purchases
• Ensure returns and exchanges are processed efficiently with correct refunds and proper staging
• Ensure merchandise and warranties are invoiced before leaving the store
• Communicate Zipline messages and delegate merchandising tasks
• Ensure team compliance with schedules and timekeeping
• Perform store opening/closing duties and end-of-day procedures
• Assist in maintaining the store building and delivery vehicles
• All other duties as assigned

Skills

Sales Specialist Training

Assistant Manager Certification

RSS Certification

Job description

O'Reilly Auto Parts is seeking an Assistant Store Manager to support the Store Manager with sales, customer service, store appearance and operations. You will lead the team during the Store Manager’s absence and on opposing shifts, driving excellent service and a strong work ethic.

In this role you will help hire, train, coach, and evaluate team members, ensuring policies are followed and goals are achieved.