Store Lead & Customer Experience Manager

O'Reilly Auto Parts; Watseka (IL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive Wages

Paid Time Off

Stock Purchase Plan

401k with Employer Contributions

Starting Day One Medical, Dental, &amp

Vision Insurance with Optional FSA

Team Member Health/Wellbeing Programs

Tuition Educational Assistance

Opportunities for Career Growth

Job summary

O’Reilly Auto Parts is seeking an Assistant Store Manager to support the Store Manager in sales, customer service, store appearance and operations. You will lead the team in servicing customers and ensure the store runs smoothly during absences or opposing shifts.

You will assist in hiring, coaching, scheduling, appraising performance, and maintaining compliance with company policies. A strong focus on customer experience and team development is essential.

Qualifications

• Required: Sales Specialist Training, Assistant Manager Certification and RSS Certification.
• Desired: Certified Parts Professional Certification; ASE Certification.
• Fluency in multiple languages (Spanish is highly desired)

Responsibilities

• Lead the store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom to include team member execution on customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc…).
• Work with the store manager to ensure the retail sales counter is adequately staffed, especially during peak retail business hours.
• Assist the store manager in setting team member goals, providing feedback on goal achievement, coaching/mentoring team members, and ensuring training is current.
• Assist in the hiring process by completing recruiting tasks, scheduling and participating in interviews, evaluating candidates, and collaborating with management to select qualified team members.
• Make sure telephone is answered according to company policy.
• Ensure all buy online/ship to store, hub and store transfers, and DC add orders are processed timely and customers are contacted on shipment arrivals as needed.
• Utilize electronic outside purchase order ledger to ensure special orders and outside purchases are handled efficiently.
• Ensure retail customer returns and exchanges are processed efficiently, refunds issued correctly, and returns staged properly.
• Ensure all merchandise invoiced before product leaves the store.
• Zipline messages communicated, Image Maker and merchandising tasks delegated and completed.
• Ensure team members are complying with posted schedule and clocking in/out correctly.
• Perform store opening/closing duties and day end procedures, including money handling and deposits.
• Assist in maintaining store building, parking lot, exterior signage/lighting, hardware, service equipment, and delivery vehicles.
• All other duties as assigned.

Skills

Customer service

Team leadership

Coaching/mentoring

Interviewing

Education

Sales Specialist Training

Assistant Manager Certification

RSS Certification

Certified Parts Professional Certification

ASE Certification

Job description

O’Reilly Auto Parts is seeking an Assistant Store Manager to support the Store Manager in sales, customer service, store appearance and operations. You will lead the team in servicing customers and ensure the store runs smoothly during absences or opposing shifts.

You will assist in hiring, coaching, scheduling, appraising performance, and maintaining compliance with company policies. A strong focus on customer experience and team development is essential.