Assistant Store Manager: Lead Brand Experience & Sales

Pop Mart; Los Angeles (CA); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

401k

Health insurance

PTO

Paid sick leave

Family leave

Growth opportunities

Leadership development

Career development

Job summary

POP MART in Sherman Oaks, CA is seeking a Retail Assistant Store Manager to lead a high-performing team and deliver an exceptional customer experience. You will partner with the Store Manager to drive sales, manage operations, and ensure POP MART branding across in-store activities.

You will coach Brand Associates, oversee inventory, merchandising, and events, and act as Manager on Duty when needed. Requires 2+ years of retail leadership and a passion for pop culture.

Qualifications

• 2+ years of retail leadership experience in a supervisory or management role.
• Proven ability to lead, coach, and develop high-performing retail teams.
• Strong understanding of retail operations, customer experience, and business performance metrics.
• Passion for delivering exceptional customer experiences.
• Interest in designer toys, collectibles, art, anime, gaming, or pop culture is highly valued.
• Excellent organizational and communication skills.

Responsibilities

• Lead, coach, and develop Brand Associates and Sales Leads to drive performance.
• Deliver an exceptional customer experience on the sales floor.
• Partner with Store Manager to achieve sales goals and KPIs (sales, conversion, UPT, ATV, payroll, inventory).
• Oversee daily store operations, cash handling, safety, and compliance.
• Execute visual merchandising standards, planograms, and seasonal displays.
• Serve as Manager on Duty when Store Manager is unavailable and support onboarding.

Skills

Retail leadership

Coaching

Customer service

Team development

Sales

Store operations

Inventory management

Education

High School Diploma

Tools

POS systems

Job description

POP MART in Sherman Oaks, CA is seeking a Retail Assistant Store Manager to lead a high-performing team and deliver an exceptional customer experience. You will partner with the Store Manager to drive sales, manage operations, and ensure POP MART branding across in-store activities.

You will coach Brand Associates, oversee inventory, merchandising, and events, and act as Manager on Duty when needed. Requires 2+ years of retail leadership and a passion for pop culture.