Store Leader: Elevate Customer Experience & Sales

Pop Mart Americas Inc.; Los Angeles (CA); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

401k

Health insurance

Paid time off

Paid sick leave

Family leave

Job summary

Pop MART Americas Inc. in Sherman Oaks, CA, is seeking an Assistant Store Manager to lead a team, drive sales, and ensure an exceptional customer experience on the floor.

You will partner with the Store Manager to recruit, coach, and develop Brand Associates, while upholding POP MART's premium brand standards. Responsibilities include daily operations, merchandising, inventory control, and delivering strong KPIs.

Qualifications

• 2+ years of retail leadership experience in a supervisory or management role.
• Proven ability to lead, coach, and develop high-performing retail teams.
• Strong understanding of retail operations, customer experience, and business performance metrics.
• Passion for delivering exceptional customer experiences.
• Interest in designer toys, collectibles, art, anime, gaming, fashion, or pop culture valued.
• Strong leadership, communication, and interpersonal skills.
• Analytical mindset to translate metrics into action.

Responsibilities

• Lead, develop and coach Brand Associates and Sales Leads to drive performance.
• Deliver an exceptional customer experience on the sales floor.
• Analyze business results and implement action plans to improve sales.
• Oversee store operations, cash handling, and compliance.
• Execute visual merchandising standards, planograms, and displays.
• Support events, launches, and pop-up activations; engage with the local community.

Skills

Retail leadership

Coaching

Customer service

Team development

Communication

Education

High School Diploma

Tools

POS systems

Job description

Pop MART Americas Inc. in Sherman Oaks, CA, is seeking an Assistant Store Manager to lead a team, drive sales, and ensure an exceptional customer experience on the floor.

You will partner with the Store Manager to recruit, coach, and develop Brand Associates, while upholding POP MART's premium brand standards. Responsibilities include daily operations, merchandising, inventory control, and delivering strong KPIs.