Retail Store Lead: Brand Experience & Team Growth

POP MART Americas Inc.; United States; On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

401k

Health Insurance

PTO

Paid sick leave

Family leave

Career development

Job summary

POP MART Americas Inc. Coast Mesa, CA is seeking an Assistant Store Manager to deliver an exceptional customer experience while leading store operations. You will partner with the Store Manager to drive sales, coach a high-performing team, manage daily tasks, and uphold POP MART's premium brand.

This role requires 2+ years of retail leadership, strong leadership and communication skills, and a passion for pop culture. Reports to Store Manager with growth and competitive pay.

Qualifications

• 2+ years of retail leadership experience in a supervisory or management role.
• Proven ability to lead, coach, and develop high-performing retail teams.
• Strong understanding of retail operations, customer experience, and business performance metrics.
• Passion for delivering exceptional customer experiences.
• Interest in designer toys, collectibles, art, anime, gaming, fashion, or pop culture is highly valued.

Responsibilities

• Recruit, coach, develop, and retain a high-performing team.
• Lead, motivate, and develop Brand Associates and Sales Leads through coaching, feedback, and recognition.
• Foster an inclusive, collaborative, and customer-first culture that reflects POP MART's values.
• Serve as Manager on Duty, making operational and customer service decisions while ensuring an exceptional store experience.
• Support onboarding, training, and performance development of new team members.
• Oversee daily store operations, including opening/closing, cash management, safety and compliance.

Skills

Retail leadership

Coaching team

Customer focus

Sales awareness

Education

High School Diploma or equivalent

Job description

POP MART Americas Inc. Coast Mesa, CA is seeking an Assistant Store Manager to deliver an exceptional customer experience while leading store operations. You will partner with the Store Manager to drive sales, coach a high-performing team, manage daily tasks, and uphold POP MART's premium brand.

This role requires 2+ years of retail leadership, strong leadership and communication skills, and a passion for pop culture. Reports to Store Manager with growth and competitive pay.