Retail Store Lead & Customer Experience Champion

POP MART Americas Inc.; United States; On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

401k

Health insurance

Paid time off

Paid sick leave

Family leave

On-the-job training

Leadership development

Career advancement

Job summary

POP MART Americas Inc. in Sherman Oaks, CA is seeking an Assistant Store Manager to lead and coach a high-performing team while delivering an exceptional customer experience. You will partner with the Store Manager to drive sales, manage daily operations, and ensure POP MART’s brand standards are reflected on the floor.

The role emphasizes team development, mentorship, and hands-on leadership in a fast-paced retailer environment, with a clear focus on customer engagement and store performance.

Qualifications

• 2+ years of retail leadership experience in a supervisory or management role.
• Proven ability to lead, coach, and develop high-performing retail teams.
• Strong understanding of retail operations, customer experience, and business performance metrics.
• Passion for delivering exceptional customer experiences.
• Interest in designer toys, collectibles, art, anime, gaming, fashion, or pop culture is highly valued.
• Excellent organizational skills with the ability to prioritize competing responsibilities.

Responsibilities

• Lead, coach, and develop Brand Associates and Sales Leads through coaching, feedback, and recognition.
• Foster an inclusive, customer-first culture that reflects POP MART's values.
• Serve as Manager on Duty, making operational and customer service decisions.
• Oversee onboarding, training, and performance development of new team members.
• Deliver an exceptional customer experience by leading from the sales floor and setting the standard for customer engagement.
• Promote new product launches, limited-edition releases, and seasonal campaigns.
• Oversee daily store operations, including opening/closing, cash management, safety and compliance.

Skills

Retail leadership

Coaching

Customer engagement

Team development

Store operations

Education

High School Diploma or equivalent

Job description

POP MART Americas Inc. in Sherman Oaks, CA is seeking an Assistant Store Manager to lead and coach a high-performing team while delivering an exceptional customer experience. You will partner with the Store Manager to drive sales, manage daily operations, and ensure POP MART’s brand standards are reflected on the floor.

The role emphasizes team development, mentorship, and hands-on leadership in a fast-paced retailer environment, with a clear focus on customer engagement and store performance.