Assistant Store Manager — Guest Experience & Store Ops

StorQuest Self Storage; California; On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Medical, Dental and Vision

401(k) with Matching Contributions

Paid Time Off (PTO)

Holiday Perks

Performance-based Bonus

Team-building Events & Activities

Employee Assistance Program

Pet Insurance

Job summary

StorQuest Self Storage is seeking an Assistant Store Manager to be the first-line contact for customers in the absence of the Store Manager. This role may be full or part-time and can be assigned to multiple sites to provide support.

Responsibilities include managing revenue, delinquency, occupancy, maintenance, and customer service. You will handle the rental process, payments, merchandise sales, insurance offers, and at times truck rentals.

Qualifications

• Preferred 1+ years in Customer Service/Sales experience.
• Tech Savvy is a plus.
• Experience in Cash Handling required.
• Must be available on weekends.
• A huge passion for guest service and sales.

Responsibilities

• Assist guests during challenging times and deliver exceptional guest experiences.
• Manage all aspects of the rental process including converting a sale and taking payments.
• Sell merchandise and offer insurance to customers.
• Assist customers with truck rentals at some locations.
• Participate in collecting past-due accounts and balance receipts.

Skills

Customer service

Sales experience

Cash handling

Weekend availability

Team attitude

Job description

StorQuest Self Storage is seeking an Assistant Store Manager to be the first-line contact for customers in the absence of the Store Manager. This role may be full or part-time and can be assigned to multiple sites to provide support.

Responsibilities include managing revenue, delinquency, occupancy, maintenance, and customer service. You will handle the rental process, payments, merchandise sales, insurance offers, and at times truck rentals.