Assistant Store Manager: Guest Experience & Ops Leader

StorQuest Self Storage; City of Long Beach (NY); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical, Dental and Vision

401(k) with Matching Contributions

Paid Time Off (PTO)

Holiday Perks

Performance-based Bonus

Team-building Events & Activities

Employee Assistance Program

Pet Insurance

Job summary

StorQuest Self Storage is seeking an Assistant Store Manager to help run daily store operations in a guest-focused environment. The role may be full- or part-time and involve multiple sites for coverage when a manager is off duty.

You will manage rental processes, payments, merchandise sales, insurance offerings, and occasional truck rentals while supporting revenue and customer service goals. Weekend availability is required.

Qualifications

• Preferred 1+ years in Customer Service/Sales experience
• Tech savvy is a plus
• Experience in Cash Handling required
• Must be available on weekends
• A huge passion for guest service and sales
• The ability to be a part of a team to help support and motivate as needed to ensure a collaborative and positive work environment
• The mentality that there are no spare customers, every experience is as valuable as the next
• A positive, outgoing personality
• An insatiable appetite to learn new things
• Strong accountability combined with strong work ethic and enthusiasm for teamwork
• Experience working in the retail or service industry preferred

Responsibilities

• Managing all aspects of the rental process including converting a sale, taking payments, selling merchandise, offering insurance
• Assists customers with truck rentals at some locations
• Participating in collecting past-due accounts
• Guiding customers on their storage journey and promoting a team-first environment
• Inspecting stores daily and maintaining an impeccable facility
• Performing minor maintenance and custodial duties and coordinating routine repairs

Skills

Customer service

Cash handling

Weekend availability

Team player

Sales experience

Job description

StorQuest Self Storage is seeking an Assistant Store Manager to help run daily store operations in a guest-focused environment. The role may be full- or part-time and involve multiple sites for coverage when a manager is off duty.

You will manage rental processes, payments, merchandise sales, insurance offerings, and occasional truck rentals while supporting revenue and customer service goals. Weekend availability is required.