Retail Assistant Manager - Lead Customer Experience

N23 Premium Brands Opco LLC; Springfield (VA); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan

Paid time off & holidays

Monthly bonuses

Merchandise discounts

Professional development

Community philanthropy partnerships

Job summary

LOFT is seeking an Assistant Manager in Springfield, VA to support the customer experience and shape a strong store culture. You will lead on the sales floor and model the brand's behaviors to engage customers and mentor associates.

With 1+ year retail management experience preferred, you will use a POS system and technology to deliver seamless omnichannel service, drive results, and help recruit and develop talent. Competitive benefits offered.

Qualifications

• 1+ year retail management experience (preferred).
• Brings a hospitality mindset when connecting with customers and associates.
• Technology proficient and ability to operate a point-of-sale system.
• Strong business acumen and ability to implement action plans to drive results.
• Takes initiative in making thoughtful decisions.

Responsibilities

• Cultivate a customer-focused environment that consistently delivers exceptional customer experiences.
• Act as a leader on the sales floor and model the brand's behaviors to engage and assist customers.
• Inspire, educate, and coach associates to leverage the brand's behaviors to create genuine customer connections.
• Create an inclusive store environment for associates where everyone feels welcome and engaged.
• Use technology to provide customers with a seamless omnichannel shopping experience.
• Support the Store Manager in recruiting, hiring, and developing talent.
• Use tools and reporting to drive operational excellence and financial discipline.
• Build productive relationships by listening, sharing ideas, and supporting the team.

Skills

Hospitality mindset

POS proficiency

Business acumen

Initiative

Tools

Point-of-Sale (POS)

Job description

LOFT is seeking an Assistant Manager in Springfield, VA to support the customer experience and shape a strong store culture. You will lead on the sales floor and model the brand's behaviors to engage customers and mentor associates.

With 1+ year retail management experience preferred, you will use a POS system and technology to deliver seamless omnichannel service, drive results, and help recruit and develop talent. Competitive benefits offered.