Store Leader: Elevate Customer Experience

LOFT; Springfield Township (Delaware County); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off and holidays

Bonuses

Merchandise discounts

Professional development

Community partnerships

Job summary

LOFT is seeking an Assistant Manager for Store 0822-Springfield Mall in Springfield, PA. You will support customer experience and shape store culture, acting as a leader on the sales floor and coaching associates to create genuine customer connections.

Responsibilities include recruiting and developing talent, leveraging technology for an omnichannel experience, and driving operational excellence with data-driven insights. This full-time role emphasizes hospitality and strong business acumen.

Qualifications

• 1+ year retail management experience (preferred).
• Strong customer-focus and ability to lead on the sales floor.
• Experience coaching and developing associates.
• Ability to use reporting tools to drive operational excellence.

Responsibilities

• Cultivate a customer-focused environment delivering exceptional experiences.
• Lead on the sales floor, modeling brand behaviors for customers.
• Educate and coach associates to create genuine customer connections.
• Create an inclusive store environment where everyone feels welcome.
• Support Store Manager in recruiting, hiring, and developing talent.
• Use tools and reporting to drive operational excellence and financial discipline.
• Build productive relationships by listening and sharing ideas.

Skills

Hospitality mindset

Technology proficiency

POS system operation

Business acumen

Initiative

Tools

Point-of-Sale system

Job description

LOFT is seeking an Assistant Manager for Store 0822-Springfield Mall in Springfield, PA. You will support customer experience and shape store culture, acting as a leader on the sales floor and coaching associates to create genuine customer connections.

Responsibilities include recruiting and developing talent, leveraging technology for an omnichannel experience, and driving operational excellence with data-driven insights. This full-time role emphasizes hospitality and strong business acumen.