Retail Sales Lead: Coaching & Customer Experience

LOFT; Springfield Township (Delaware County); On-site; USD 2,066,000 - 3,031,000; Part time

Benefits offered by this job

401(k) plan

Merchandise discounts

Professional development and growth

Community impact through philanthropic

Bonus eligibility

Job summary

LOFT seeks a Sales Lead for Store 0822-Springfield Mall-ANN-Springfield, PA 19064. You will model exceptional customer service, guide and coach associates, and step in as manager when needed.

You will collaborate with the Store Manager to stay aligned with brand priorities, promotions, and omnichannel initiatives while maintaining visual and operational standards and driving a positive, inclusive team environment.

Qualifications

• 6 months of retail sales experience (preferred).
• Management experience (preferred).
• Technology proficient and ability to operate a point-of-sale system.
• Enjoys communicating and coaching.
• Flexible availability - including evenings, weekends, and holidays.
• Takes initiative in making thoughtful decisions.
• Ability to organize, delegate, and prioritize assignments to stay on top of deadlines.

Responsibilities

• Be a representative of the brand and model personalized customer experience behaviors.
• Assist store leaders with onboarding and developing an effective, highly engaged team.
• Support an inclusive store environment for associates where everyone feels welcome and engaged.
• Uphold the highest visual and operational standards while keeping the focus on the customer.
• Use tools to drive a customer-focused team environment and profitable business.
• Provide in-the-moment feedback and coaching so each associate can bring their best to customer interactions.
• Build productive relationships by sharing ideas and supporting the team.
• Use technology to stay informed on company priorities and promotions and provide customers with a seamless omnichannel shopping experience by utilizing available tools.
• Seamlessly step into the role of manager when needed.

Skills

Retail sales experience

Leadership experience

Communication skills

POS systems

Tools

Point-of-sale system

Job description

LOFT seeks a Sales Lead for Store 0822-Springfield Mall-ANN-Springfield, PA 19064. You will model exceptional customer service, guide and coach associates, and step in as manager when needed.

You will collaborate with the Store Manager to stay aligned with brand priorities, promotions, and omnichannel initiatives while maintaining visual and operational standards and driving a positive, inclusive team environment.