Assistant Store Manager - Customer Service/Retail - Sonoma

Friedman's Home Improvement; United States; On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Bundled benefits

Discretionary bonus

Employee discount

Tuition assistance

Job summary

Friedmans Home Improvement is seeking an Assistant Store Manager for our Sonoma retail location. You will lead and mentor a team, oversee daily store operations, and ensure excellent customer service while meeting sales goals.

This role emphasizes coaching, policy enforcement, and cross-functional collaboration across departments. Ideal candidates have 5+ years in retail with supervisory experience, strong communication and organizational skills, and the ability to train and develop staff.

Qualifications

• 5+ years in a retail environment with supervisory responsibilities.
• Mid-level management experience with strong leadership abilities.

Responsibilities

• Lead and mentor Team Members, shaping store culture and performance.
• Oversee daily store operations and policies across departments.
• Interview, hire, and train new Team Members.
• Plan, direct, and monitor daily workflows and KPIs.
• Provide coaching and performance feedback to staff.

Skills

Leadership

Team development

Communication

Organizational skills

Coaching

Education

College-level education

Tools

MS Office

Microsoft D365

Job description

Join Friedmans, where our mission is to Deliver the Human Side of Home Improvement . Named a Best Place to Work and voted Sonoma Countys Best Home Improvement Store 15 years in a row, were built on a positive, team-oriented culture built on decades of trust and service.

At Friedmans, youre not just starting a job, youre joining a team that leads, grows, and builds something bigger together. We offer bundled benefits, eligibility for a discretionary bonus and a generous employee discount and tuition reimbursement to support your career path.

Friedmans Home Improvement is looking for an Assistant Store Manager in our Customer Service/Retail in our Sonoma retail location. This Assistant Store Manager will be responsible for leadership and mentorship of our Team Members, processes, and policies throughout our retail store. No previous hardware store knowledge is needed.

Essential Duties and Responsibilities

• - Oversees departments of 20-40 Team Members depending on Business Channel and scope of assignment
• - Key in the development of the future leaders of the organization, through training Team Members in policies, SOPs, product knowledge and other related job duties
• - Key in understanding the voice of the customer to elevate the organization and resolve areas of opportunity
• - Advanced knowledge of products, software systems and operational procedures with the ability to coach and mentor
• - Ability to move throughout the floor and departments, assisting all Team Members within the store as Manager on Duty
• - Responsible for the opening and closing store duties
• - Knowledge of sales reporting, labor report, margin erosion and managed labor
• - Responsible for interviewing, hiring, and training new Team Members
• - Planning, assigning, and directing daily workflow within Business Channel
• - Performance management through review writing, rewarding and giving feedback to Team Members

Education and/Experience

• - Advanced education or training from college or university, with 5+ years in a retail environment or equivalent combination of education and/or experience
• - Minimum mid-level management background with exceptional supervisory skills

Knowledge Skill and Abilities

• - Experience with Microsoft Office (Outlook, Word, Excel)
• - Microsoft D365 experience is preferred
• - Proven ability to lead, develop and grow a team
• - Develop and maintain strong cross-functional relationships
• - Excellent organizational and communication skills
• - Ability to follow through issues to resolution

Location/Hours : This is an exempt position located at a Friedmans Home Improvement retail store. Hours are to meet the needs of the retail business, Sunday – Saturday. Ability to work holidays and weekends as needed.

Friedmans Home Improvement is proud to be an Equal Opportunity Employer, committed to a diverse and inclusive work environment. Friedmans Home Improvement will consider for employment qualified applicants with criminal convictions in a manner consistent with AB 1008.