Sales Specialist - Full Time - Sonoma

Friedman's Home Improvement; United States; On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Employee discount

Store bonus eligibility

Team Member of the Quarter

Tuition reimbursement

Job summary

Friedmans Home Improvement in California is hiring a customer-focused retail associate. You will answer questions, guide customers to products, and process quotes and orders using our computer systems.

This non-exempt, on-site role offers a generous employee discount, store bonus eligibility, tuition reimbursement, and opportunities to grow with a team that values service and community.

Qualifications

• High School Diploma or equivalent required.
• 1+ years of retail experience preferred.
• Strong knowledge of technology and ability to learn new systems.
• Knowledge of Microsoft Office Suite (Word, Excel, Outlook, Teams).
• Must be able to lift up to 50 pounds occasionally.

Responsibilities

• Answers customers questions concerning location, price, and use of merchandise.
• Service all customers in your area or phone inquiries in an accurate and courteous manner.
• Constantly upgrade product knowledge in your area and of all merchandise locations throughout store.
• Assist customer by walking them to the proper department and personally finding product or by asking for assistance.
• Basic understanding of computer system and able to complete customer inquiries, quotes and orders as needed.
• Determine customers needs by finding requested product or selling them a related or substitute item.
• Selling and closing sales on a project-oriented basis by demonstrating products of related items to customer and presenting promotional sales product facts, information and product data.
• Exhibit the ability to service multiple customers in a friendly, efficient and effective manner.
• Equipment Operation such as but not limited to: pallet jacks, forklifts, order pickers, saws and specialty equipment where needed.

Skills

Customer service

Retail experience

Tech savvy

MS Office

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

Join Friedmans, where our mission is to Deliver the Human Side of Home Improvement . Named a Best Place to Work and voted Sonoma Countys Best Home Improvement Store 14 years in a row, were built on a positive, team-oriented culture built on decades of trust and service.

We offer bundled benefits; eligibility for a discretionary bonus; 401(k). Youll also enjoy a generous employee discount and tuition reimbursement to support your career path. At Friedmans, youre not just starting a job, youre joining a team that leads, grows, and builds something bigger together.

Essential Duties and Responsibilities:

• Answers customers questions concerning location, price, and use of merchandise
• Service all customers in your area or phone inquiries in an accurate and courteous manner.
• Constantly upgrade product knowledge in your area and of all merchandise locations throughout store.
• Assist customer by walking them to the proper department and personally finding product or by asking for assistance.
• Basic understanding of computer system and able to complete customer inquiries, quotes and orders as needed.
• Determine customers needs by finding requested product or selling them a related or substitute item.
• Selling and closing sales on a project-oriented basis by demonstrating products of related items to customer and presenting promotional sales product facts, information and product data.
• Exhibit the ability to service multiple customers in a friendly, efficient and effective manner.
• Equipment Operation such as but not limited to: pallet jacks, forklifts, order pickers, saws and specialty equipment where needed

Qualifications:

• High School Diploma or equivalent required. 1 or more years of experience in a retail environment preferred
• Experience qualifying customer needs and handling customer situations
• Strong knowledge of technology with the ability to learn new systems effectively and efficiently
• Knowledge of Microsoft Office Suite (Word, Excel, Outlook, Teams)
• The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.

Whats in Friedmans toolbox for Team Members:

• Employee discount on all merchandise
• Store bonus eligibility
• Team Member of the Quarter opportunities
• Tuition reimbursement to further career path

This is a non-exempt position located at Friedmans Home Improvement, CA retail store. Hours are retail need based from Sunday – Saturday.

Friedmans Home Improvement is proud to be an Equal Opportunity Employer, committed to a diverse and inclusive work environment. Friedmans Home Improvement will consider for employment qualified applicants with criminal convictions in a manner consistent with AB 1008.