Assistant Store Manager - Customer Service/Retail - Sonoma

Friedmans Home Improvement; Sonoma (CA); On-site; USD 80,000 - 84,000; Full time

Benefits offered by this job

Discretionary bonus

Employee discount

Tuition reimbursement

Bundled benefits

Job summary

Friedmans Home Improvement in Sonoma, CA is seeking an Assistant Store Manager to lead our Customer Service/Retail team at our Sonoma store. You will mentor 20–40 team members, implement policies, and ensure smooth daily operations with a focus on customer experience.

Experience in retail management, strong communication, and the ability to train staff are essential. This exempt role requires flexibility in hours, including Sundays and holidays, in a dynamic home-improvement retail environment.

Qualifications

• 5+ years in a retail environment or equivalent mix of education/experience.
• Mid-level management background with supervisory skills.
• Strong organizational and communication abilities.

Responsibilities

• Oversees 20-40 team members across departments.
• Develops future leaders through training and SOPs.
• Leads voice of the customer initiatives to improve service.
• Coaches on product knowledge, systems, and operations.
• Manages opening/closing store duties and labor reporting.
• Recruits, hires, and trains new team members.

Skills

Leadership

Supervisory skills

Communication

Team building

Microsoft Office

Microsoft D365

Education

Advanced education or college/university training

Retail management experience

Tools

Microsoft Office

Microsoft D365

Job description

Job Details: Job Location: Sonoma Store - Sonoma, CA, Position Type: Full Time, Salary Range: $80000.00 - $84000.00Hourly, Join Friedman’s, where our mission is to Deliver the Human Side of Home Improvement. Named a “Best Place to Work” and voted Sonoma County’s Best Home Improvement Store 15 years in a row, we’re built on a positive, team-oriented culture built on decades of trust and service.

At Friedman’s, you’re not just starting a job, you’re joining a team that leads, grows, and builds something bigger together. We offer bundled benefits, eligibility for a discretionary bonus and a generous employee discount and tuition reimbursement to support your career path.

Friedmans Home Improvement is looking for an Assistant Store Manager in our Customer Service/Retail in our Sonoma retail location. This Assistant Store Manager will be responsible for leadership and mentorship of our Team Members, processes, and policies throughout our retail store. No previous hardware store knowledge is needed.

Essential Duties and Responsibilities

• Oversees departments of 20-40 Team Members depending on Business Channel and scope of assignment
• Key in the development of the future leaders of the organization, through training Team Members in policies, SOPs, product knowledge and other related job duties
• Key in understanding the voice of the customer to elevate the organization and resolve areas of opportunity
• Advanced knowledge of products, software systems and operational procedures with the ability to coach and mentor
• Ability to move throughout the floor and departments, assisting all Team Members within the store as Manager on Duty
• Responsible for the opening and closing store duties
• Knowledge of sales reporting, labor report, margin erosion and managed labor
• Responsible for interviewing, hiring, and training new Team Members
• Planning, assigning, and directing daily workflow within Business Channel
• Performance management through review writing, rewarding and giving feedback to Team Members

Education and/Experience

• Advanced education or training from college or university, with 5+ years in a retail environment or equivalent combination of education and/or experience
• Minimum mid-level management background with exceptional supervisory skills

Knowledge Skill and Abilities

• Experience with Microsoft Office (Outlook, Word, Excel)
• Microsoft D365 experience is preferred
• Proven ability to lead, develop and grow a team
• Develop and maintain strong cross-functional relationships
• Excellent organizational and communication skills
• Ability to follow through issues to resolution

Location/Hours

This is an exempt position located at a Friedman’s Home Improvement retail store. Hours are to meet the needs of the retail business, Sunday – Saturday. Ability to work holidays and weekends as needed.

Friedman’s Home Improvement is proud to be an Equal Opportunity Employer, committed to a diverse and inclusive work environment. Friedman’s Home Improvement will consider for employment qualified applicants with criminal convictions in a manner consistent with AB 1008.