Sales Specialist - Full Time - Sonoma

Friedmans Home Improvement; Sonoma (CA); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Employee discount on all merchandise

Store bonus eligibility

Team Member of the Quarter opportunit¡

Tuition reimbursement to further your

Tuition reimbursement to further your

Job summary

Friedman’s Home Improvement in Sonoma, CA is seeking a full-time retail team member to assist customers, answer questions about location, price, and merchandise, and support daily store operations with a friendly, service-oriented approach.

The role requires a high school diploma or equivalent and 1+ years in retail; basic computer skills and Microsoft Office are expected, with opportunities for bonuses and tuition reimbursement as part of Friedman’s benefits.

Qualifications

• High School Diploma or equivalent required.
• 1+ year retail experience preferred.
• Strong customer service and communication skills.
• Proficiency with computer systems and Microsoft Office.

Responsibilities

• Answer customers’ questions about location, price, and merchandise.
• Service customers in person or by phone in a courteous manner.
• Upgrade product knowledge across store locations.
• Assist customers by guiding them to departments and locating products.
• Enter inquiries, quotes and orders using computer systems.
• Determine customers’ needs and suggest related items.
• Demonstrate products and close sales when appropriate.
• Operate equipment as needed to serve customers.

Skills

Customer service

Communication

Tech literacy

Team orientation

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

Job Details: Job Location: Sonoma Store - Sonoma, CA, Position Type: Full Time, Salary Range: $18.47 - $22.91Hourly, Join Friedman’s, where our mission is to Deliver the Human Side of Home Improvement. Named a "Best Place to Work" and voted Sonoma County's Best Home Improvement Store 14 years in a row, we’re built on a positive, team-oriented culture built on decades of trust and service.

We offer bundled benefits; eligibility for a discretionary bonus; 401(k). You’ll also enjoy a generous employee discount and tuition reimbursement to support your career path. At Friedman’s, you're not just starting a job, you're joining a team that leads, grows, and builds something bigger together.

Essential Duties and Responsibilities:

• Answers customer’s question’s concerning location, price, and use of merchandise
• Service all customers in your area or phone inquiries in an accurate and courteous manner.
• Constantly upgrade product knowledge in your area and of all merchandise locations throughout store.
• Assist customer by walking them to the proper department and personally finding product or by asking for assistance.
• Basic understanding of computer system and able to complete customer inquiries, quotes and orders as needed.
• Determine customers’ needs by finding requested product or selling them a related or substitute item.
• Selling and closing sales on a project-oriented basis by demonstrating products of related items to customer and presenting promotional sales product facts, information and product data.
• Exhibit the ability to service multiple customers in a friendly, efficient and effective manner.
• Equipment Operation such as but not limited to: pallet jacks, forklifts, order pickers, saws and specialty equipment where needed

Qualifications:

• High School Diploma or equivalent required. 1 or more years of experience in a retail environment preferred
• Experience qualifying customer needs and handling customer situations
• Strong knowledge of technology with the ability to learn new systems effectively and efficiently
• Knowledge of Microsoft Office Suite (Word, Excel, Outlook, Teams)
• The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.

What’s in Friedman’s toolbox for Team Members:

• Employee discount on all merchandise
• Store bonus eligibility
• Team Member of the Quarter opportunities
• Tuition reimbursement to further career path

This is a non-exempt position located at Friedman’s Home Improvement, CA retail store. Hours are retail need based from Sunday - Saturday.

Friedman’s Home Improvement is proud to be an Equal Opportunity Employer, committed to a diverse and inclusive work environment. Friedman’s Home Improvement will consider for employment qualified applicants with criminal convictions in a manner consistent with AB 1008.